Water Utility

"Oro Valley Water Utility is committed to the long-term sustainable production and delivery of water resources that meets or exceeds all water quality standards in a cost-effective, environmentally responsible manner."

Our Water Utility customer portal is only monitored during regular business hours, Monday through Friday, 8:00 AM to 5:00 PM. Support tickets submitted through the Water Utility customer portal after business hours will be answered on the next business day.

Customer Portal: Sign In Sign Up

ANNOUNCEMENTS:

New Conservation Tool

The Oro Valley Water Utility is excited to announce that a new water conservation tool has been added to your customer portal. This added feature allows you to view your hourly and daily water consumption as well as set your own custom leak alert thresholds directly from the portal itself.

The conservation tool allows you to:

1) View your hourly and daily water consumption.

2) Set personalized leak alerts and consumption notification thresholds.

3) Choose how you want to receive alerts.

4) Stay ahead of unplanned water consumption, thereby reducing your water bill.

If you have already enrolled on the customer portal and would like to set your water usage alerts, please follow the Guide to subscribe for leak alerts and water consumption below.

Guide To Subscribe for Leak Alerts and Water Consumption

If you do not have an account on the portal, please click here to sign up.

Engineering Updates

All new Engineering water plan submittals, reviews, and associated plan review fee payments will be processed exclusively online via SmartGov. Click here to access SmartGov and view instructions on creating an account.

Project Updates

The Oro Valley Water Utility has contracted with KE and G Contracting to construct a new Water Transmission Main as part of the Northwest Recharge, Recovery and Delivery System Project. For more information and project updates, please visit our projects homepage here.

Customer Forms Payment Options Leak Adjustment

Manage Account Establish Service Turn Off Service New Meter Hydrant Meter

Rates and Fees

Water Utility Rates & Fees Schedule 2025- Effective July 5, 2025
Water Resource and System Development Impact Fee Schedule
Service Fees
Water Meter Fees
Plan Review Fees

Engineering / Development / Planning

All new engineering water plan submittals, reviews, and associated plan review fee payments will be processed exclusively online via SmartGov. Click here to access SmartGov and view instructions on creating an account.

The Engineering / Development & Planning section of the Water Utility is committed to delivering excellent service and the highest quality of water to every customer. We remain vigilant in meeting the challenges of protecting our water source and environment, that is the heart of our community, our way of life and our children’s future.

Water Quality / Backflow Prevention / FAQs

The Oro Valley Water Utility works to maintain the purity and quality of the Utility’s water supply. It is our responsibility to see that the drinking water meets or exceeds the requirements of the Safe Drinking Water Act.

Water Quality & FAQs

Backflow Prevention

Backflow Prevention Certified Testers

Water Conservation / FAQs

The Water Conservation Program is an important element in the overall water resource management efforts of the Utility. We are committed to providing a variety of tools that expand public education and advocacy regarding water conservation.

Water Conservation

Water Conservation FAQs