Water Utility


Please sign up for the new Water Utility Customer Service Portal (located here: Customer Portal). The customer service portal allows customers to set up convenient payment methods such as credit card, e-check, Amazon Pay, Apple Pay or pay by check.

Additionally, you can sign up for autopay, E-billing, make changes to your contact information and access your current and past billing statements.

As a reminder, our customer portal is monitored only during regular business hours Monday through Friday, 8:00 AM to 5:00 PM. Support tickets submitted through the customer portal after business hours will be answered on the next business day. For emergencies after business hours, please call 520-229-5000 Option 1 for the answering service. 
IMPORTANT NOTE: The new Water Utility Customer Service Portal is separate from WaterSmart, an online system that helps you track water use and set up leak alerts. There are no changes to WaterSmart.


Oro Valley Water Utility is committed to the long-term sustainable production and delivery of water resources that meets or exceeds all water quality standards in a cost-effective environmentally responsible manner.

WaterSmart      Pay Your Water Bill      Establish Service

Customer Forms      Manage Account     Meter Application

The Engineering / Development & Planning section of the Water Utility is committed to delivering excellent service, the highest quality of water to every customer. We remain vigilant in meeting the challenges of protecting our water source and environment that is the heart of our community, our way of life and our children’s future.

Water Plan Review Process               

Water Utility Standard Details - Distribution(PDF, 18MB)

Water Utility Standard Details - Production(PDF, 10MB)

2018 Potable Water Master Plan(PDF, 31MB)

Water Utility Projects

The Oro Valley Water Utility works to maintain the purity and quality of the Utility’s water supply. It is our responsibility to see that the drinking water meets or exceeds the requirements of the Safe Drinking Water Act.

Water Quality & FAQs

Backflow Prevention

Backflow Prevention Certified Testers

The Water Conservation Program is an important element in the overall water resource management efforts of the Utility.  We are committed to providing a variety of tools that expand public education and advocacy regarding water conservation.

Water Conservation

Water Conservation FAQs

Water News / Reports

Click on the link(s) below for Media Releases regarding the Water Utility:



Click here for the 2022 Water Utility Annual Report(PDF, 3MB)

Water Wisdom Video Series

Click here for an instructional video to Locate and Read Your Water Meter 

Click here for an instructional video to Find and Identify Leaks


Behind the Meter Newsletters


Welcome Guide

Click here for the Welcome Guide(PDF, 4MB)




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Water Wisdom Videos

This Water Wisdom video provides simple instructions for locating and reading your water meter.

Video - Locate and Read Your Water Meter


This video provides important tips to help you locate leaks

Video - Find and Identify Leaks