Restoring service due to shut-off for non-payment
If your water has been shut off for non-payment, it will be necessary to contact our office to reconnect. In most cases, the account balance plus an $80.00 service reconnection fee (or $115.00 after 5 p.m.) must be paid prior to reconnection. If water service is restored after hours, the account must be paid in full by 9:00 a.m. the following business day to avoid another interruption to water service. If the lock is removed or broken, additional fees and penalties may be imposed.
If you have difficulty paying your past due balance, please contact our office to discuss other payment arrangements.
Office location:
Oro Valley Water Utility
11000 N. La Cañada Dr.
Oro Valley, AZ 85737
Business hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.
For in person payments outside of normal business hours please use the Utility drop box located to the right of the Water Utility building door.
Please contact Customer Service at 520-229-5000 if you require assistance with a delinquent account.