Water Utility Payment Options

 

To view and pay your water bill online (Visa, Mastercard, American Express and Discover card accepted), 
please have the following account information available:

Book Number
Account Number
Pin Number (Last 4 digits of the phone number on file with the Utility)

Click here to learn how to find your Book Number and Account Number. 

Select Water on the Web to be redirected to a secure online payment portal.

Please contact Customer Service at 520-229-5000 if you require assistance with the online billing feature.

 

To pay your water bill by phone (Visa, Mastercard, American Express and  Discover card accepted).

Please have the following account information available:

Book Number
Account Number
Pin Number

Please call (toll free) (877) 309-6033 to pay by phone.

Please contact Customer Service at 520-229-5000 if you require assistance with the pay by phone billing feature.

 

To pay your water bill by mail (Check or Money Order accepted).

Please make payable to Oro Valley Water Utility and include the payment stub.

Mail to: 

Oro Valley Water Utility
P.O. Box 847327
Los Angeles, CA 90084-7327

Los Angeles, CA is the Utility's payment processing center only.

Please contact Customer Service at 520-229-5000 if you require assistance with the pay by mail billing feature.

 

To pay your water bill in person (Cash, Check, Money Order, Visa, Mastercard, American Express and Discover card accepted).

Office location:

Oro Valley Water Utility Building
11,000 N. La Cañada Drive
Oro Valley, AZ 85737

Business hours:

Monday – Friday
8:00 a.m. – 5:00 p.m.

For in person payments outside of normal business hours, please use the Utility drop box located to the right of the Water Utility building door.

Please contact Customer Service at 520-229-5000 if you require assistance with the pay in person billing feature.

 

To pay your water bill automatically from your checking account please download and complete this form Autobankwithdrawal.pdf(PDF, 44KB). The form is available online but due to online security concerns the form must be either mailed or submitted in person. 

Office location:

Oro Valley Water Utility
11000 N. La Cañada Dr.
Oro Valley, AZ 85737

Business hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.

To drop off completed forms outside of normal business hours, please use the Utility drop box located to the right of the Water Utility building door. 

Please allow one month for automatic withdrawals to begin.

To cancel automatic withdrawals withdrawals please select the automated bill payment cancellation link and submit electronically.

Please contact Customer Service at 520-229-5000 if you require assistance with auto withdrawal billing feature.

 

To register for the E-Billing paperless water bill please have your account number available and select the water Utility E-Billing link below.

Water Utility E-Billing registration

To cancel the E-Billing paperless water bill please have your account number available and select the Water Utility E-Billing cancellation link below.

Water Utility E-Billing cancellation

Please contact Customer Service at 520-229-5000 if you require assistance with the E-Billing feature.

 

Restoring service due to shut-off for non-payment
If your water has been shut off for non-payment, it will be necessary to contact our office to reconnect. In most cases, the account balance plus an $80.00 service reconnection fee (or $115.00 after 5 p.m.) must be paid prior to reconnection. If water service is restored after hours, the account must be paid in full by 9:00 a.m. the following business day to avoid another interruption to water service. If the lock is removed or broken, additional fees and penalties may be imposed.

If you have difficulty paying your past due balance, please contact our office to discuss other payment arrangements. 

Office location:

Oro Valley Water Utility
11000 N. La Cañada Dr.
Oro Valley, AZ 85737

Business hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.

For in person payments outside of normal business hours please use the Utility drop box located to the right of the Water Utility building door.

Please contact Customer Service at 520-229-5000 if you require assistance with a delinquent account.