Water Utility Payment Options

Use the Customer Portal to pay your water bill online:

Customer Portal

Please contact Customer Service at 520-229-5000 if you require assistance with the online billing feature.

Please call (877) 577-8722 to pay by phone (toll-free).

Please contact Customer Service at 520-229-5000 if you require assistance with the pay by phone billing feature.

Please make payable to Oro Valley Water Utility and include the payment stub (Check or Money Order accepted).

Mail to: 

Oro Valley Water Utility
P.O. Box 847327
Los Angeles, CA 90084-7327

*Los Angeles, CA is the Utility's payment processing center only.

Please contact Customer Service at 520-229-5000 if you require assistance with the pay-by-mail billing feature.

Office location:
Oro Valley Water Utility Building
11000 N. La Cañada Drive
Oro Valley, AZ 85737

Business hours:
Monday – Friday
8:00 a.m. – 5:00 p.m.

For in person payments outside of normal business hours, please use the Utility drop box located to the right of the Water Utility building door.

Please contact Customer Service at 520-229-5000 if you require assistance with paying in person.

If your water service has been shut off due to non-payment, please contact our office to arrange for reconnection. Please note that payment of the outstanding balance and an additional service reconnection fee of $80.00 (or $115.00 if the reconnection occurs after 5:00 p.m.) must be completed to restore service.

If service is restored outside of regular business hours, the full account balance needs to be settled by 9:00 a.m. on the next business day to avoid further interruption. 

IMPORTANT: TAMPERING WITH OR REMOVING THE LOCK ON YOUR WATER SERVICE MAY RESULT IN ADDITIONAL FEES AND PENALTIES.

Office location:
Oro Valley Water Utility
11000 N. La Cañada Dr.
Oro Valley, AZ 85737

Business hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.

For in person payments outside of normal business hours, please use the Utility drop box located to the right of the Water Utility building door.