The Information Technology Department is committed to providing secure, proven, innovative technologies that enhance operational efficiencies while offering convenient access to government information and services for employees, citizens, visitors, and businesses. I&T is comprised of two divisions: Information Technology and Strategy, and Information Technology.
The Information Technology and Strategy Division oversees the Council Strategic Leadership Plan, OV Peak Performance (continuous improvement initiatives focused on delivering greater value to customers—both internal and external—by eliminating waste), annexations, special events, emergency management, safety, constituent services, and tourism. Emergency Management programs promote disaster preparedness and ensure that education and critical information are available to staff and community stakeholders. Constituent Services, through phone calls and AskOV, responds to concerns, complaints, inquiries, and referrals with outstanding customer service and a practical, solutions-oriented approach.
The Information Technology Division (ITD) identifies, implements, and supports technology solutions for all Town departments to meet their operational needs. Responsibilities include managing and securing the Town’s computer and telephony networks, Geographic Information System (GIS), technology procurement, applications, and database support. ITD organizes its work around five strategic focus areas: Service Delivery Improvement; Cybersecurity; Application Lifecycles; Business Continuity; and ITD as a Strategic Partner.