Town Manager's Office

The Town Manager’s Office efficiently plans and directs Town services. These services implement the policies, rules, and regulations as adopted and directed by the Town Council. The Town Manager remains accessible and accountable to the community as a whole by maintaining open communications with all of the residents and stakeholders of Oro Valley. 

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The Communications & Marketing Division division is responsible for providing the following services on behalf of the Town:
  • Media relations
  • Website development and management
  • Publications (VISTA newsletter, Promotional materials (posters, brochures, programs)
  • Event planning and management
  • Speechwriting
  • Copywriting and editing
  • Graphic design
  • Photography and photo editing
  • Videography
  • Advertising, marketing and creative consultation
  • Issues management
  • Brand management
  • Customer service
  • Internal/employee communication

Keep up-to-date with the latest Oro Valley news and information.

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FlashVote surveys

FlashVote is a survey application the Town of Oro Valley has used since February 2019 to survey residents. FlashVote requires survey respondees to register their location, which allows the Town to filter out non-resident responses. This helps provide more accurate data to decision makers, and that helps the Town use survey responses to address resident concerns. Oro Valley residents are highly engaged, and FlashVote takes advantage of our resident’s energy and insight.

Each survey has a maximum of five questions and usually take five to 15 minutes to complete, with the Town issuing approximately once a month. The survey is ‘live’ for 48 hours and then closes. Each respondee receives the survey results within one hour of the survey closing.

The results of FlashVote surveys have helped inform Town staff from the beginning. The first survey regarding Parks, Recreation, Arts and Culture (February 2019) showcased how many people use Riverfront Park and Steam Pump Ranch. This resulted in additional funding for these two parks in subsequent budget years. Results from the Website Usage survey (November 2019) provided insight into what residents wanted for the Town’s new website, this provided more functionality to the Town’s project information and pages. Results from the most recent survey regarding reopening businesses and restaurants after the COVID-19 pandemic, has provided insight about what citizens want to see from businesses that are reopening.

For survey results, please visit our Town Survey Page

The Strategic Leadership Plan guides Town decision-making and resource management in pursuit of organizational goals. It is “strategic” in the sense that it provides guidance over a 2 year timeframe. The strategic plan will be reviewed and updated periodically by the Town Council and management to ensure that the goals, strategies and actions outlined herein remain relevant. Oro Valley will continue to have success because the organization is flexible enough to respond to local, national and global change.

The Strategic Leadership Plan is grounded in the “vision” expressed in the Council-adopted and voter-ratified Oro Valley General Plan. While the Strategic Leadership Plan guides short-term decision-making, the General Plan provides a long-term (up to 10 years) direction regarding the growth, development and redevelopment of the community.

To view the Strategic Leadership Plan click here.