Innovation and Technology

The Innovation & Technology Department (I&T) is committed to providing secure, proven, innovative technologies that enhance operational efficiencies while providing convenient access to government information and services for employees, citizens, visitors, and businesses.  I&T is comprised of two divisions: Innovation and Strategy and Information Technology.

The Innovation and Strategy Division manages the Council Strategic Leadership Plan, OV Peak Performance (continuous improvement activities dedicated to delivering better value to customers, internally and externally, by eliminating waste), annexations, special events, emergency management, safety, constituent services and tourism.  Emergency Management programs ensure disaster preparedness, education and information is made available to staff and to community stakeholders.  Constituent Services, through phone calls and AskOV, addresses concerns, complaints, inquiries and referrals with excellent customer service and a commonsense approach.

The Information Technology Division (ITD) identifies, implements, and supports technology for all Town departments to support their business needs.  Responsibilities include management and security of the Town’s computer and telephony networks, Geographic Information System (GIS), technology acquisition, application, and database support.  ITD strategizes its work through five focus areas:  Service Delivery Improvement; Cyber Security; Application Lifecycles; Business Continuity; and ITD as a Strategic Partner.