Customer Service personnel include Customer Service Representatives and Utility Operators. This staff is responsible for meter reading, maintaining the meters, billing and collection of payments and establishing service for over 19,107 customer connections serving a population of approximately 41,884. This includes both the customers within the Town boundaries and the Countryside area.
This site will provide you with many resources for checking your account balance and water usage history, establishing service and avoiding delinquent turn-off of your water service. In addition, you will find information on the Pima County Sewer and Storm Water Utility fees that appear on your water bill.
Please call (520) 229-5000 to schedule closing or opening new accounts.
Customer Service Reminder
If you are going on vacation or planning to be away for an extended period of time, please provide the Water Utility with an emergency contact telephone number or an email address for emergency contact. A few minutes now could save thousand's of gallons of water usage and the costs associated with a leak in the future. Please help us help you.
Customer Service Contact # Email
Maryann Jacob, Customer Service Specialist 520-229-5020 firstname.lastname@example.org
Lorena Vargas, Customer Service Specialist 520-229-5022 email@example.com
Susie Shelton, Customer Service Specialist 520-229-5021 firstname.lastname@example.org
Carolyn Schneider, Customer Service Supervisor 520-229-5012 email@example.com
Yarina Hynd, Customer Service Representative 520-229-5031 firstname.lastname@example.org