Pay your Stormwater Utility Bill

The Stormwater Utility is an enterprise of the Town.  The Utility provides for the planning, design, construction, operation, and maintenance of stormwater facilities that safely drain and control the quantity and quality of storm run-off. 

 

SPECIAL ANNOUNCEMENTS - new customer portal

 

The Town of Oro Valley Water Utility has launched a new and improved customer service portal and billing system. The new self-service portal will allow Water and Stormwater Utility customers to pay bills online and manage accounts online or on a mobile device.  Stormwater Utility payments are processed through the Oro Valley Water Utility.  If you are an Oro Valley Water Utility customer please contact them at 520-229-5000. 

  • Please be advised that we have changed our Account Number format.
  • You will need your new Account Number, which may be found on billings issued after August 29th, 2022.
  • On the Portal Sign Up page watercs.orovalleyaz.gov/sign-up you may use the "How do I find my Account Number" link below the Account Number field to convert to your new Account Number.
  • You will also need the amount of your last bill to sign up.
  • OR call your customer service representative to send you an Invite to the Customer Portal using your email address.

 

Upon logging in for the first time, the system will automatically start a walk-through/orientation of the portal, showing customers how to use the dashboard and where to access payment options and contact information. The system will also automatically import contact information that is currently on file (e.g. name, phone number, email, address).The customer portal allows customers to set up convenient payment methods such as credit card, e-check, Amazon Pay, Apple Pay or a routing number. Customers who were enrolled in autopayments in the previous system will not need to re-enroll when they set-up an account. Customers can opt into autopayments on the portal dashboard. Please note that payments can no longer be made through the previous online system, which was discontinued on August 26. Customers can continue to pay by phone at 877-577-8722, by mail or in person. Please see the options below.

To sign up for the portal, visit watercs.orovalleyaz.gov/sign-up.

If you have already signed up for the Customer Portal you can access it here Customer Portal

If you have questions or need assistance, please contact Stormwater Customer Service at 520-229-4850 option 3 or pw@orovalleyaz.gov

Are you moving from your current service address that receives a Town Of Oro Valley Stormwater Utility invoice where your water provider is Tucson Water, Metro Water or you have a well? 

Please contact Stormwater Utility Customer Service at 520-229-4850 option 3 or pw@orovalleyaz.gov

 

Stormwater Fee Credit Application(PDF, 289KB) for Non Profit or Commercial status accounts

Online

You can pay your bill online. Stormwater payments are processed through the Oro Valley Water Utility.

Starting August 29, 2022, along with Oro Valley Water Utility, Stormwater Utility has implemented a new billing software. The new system has assigned new account numbers. To log into the new Customer Portal you will be asked for your new account number. Please contact Stormwater Customer Service at 520-229-4816 to obtain this number until the next Stormwater quarterly statements are generated on October 13, 2022 with your new account number. 

OR

  • On the Portal Sign Up page watercs.orovalleyaz.gov/sign-up you may use the "How do I find my Account Number" link below the Account Number field to convert to your new Account Number.
  • You will also need the amount of your last bill to sign up.
  • OR call your customer service representative to send you an Invite to the Customer Portal using your email address.

 

If you have already signed up for the Portal you can access it here Customer Portal

Thank you for your patience during this transition.

For Tucson Water, Metro Water or Well only customers please contact Stormwater Customer Service at 520-229-4816 if you require assistance with the online billing feature.

For Oro Valley Water Utility Customers please contact Water Utility Customer Service at 520-229-5000.

 

For payments made through and by your bank choose this address:

Town of Oro Valley Water Utility
P.O. Box 847327
Los Angeles, CA 90084-7327 

 

By Phone

You can pay your bill over the phone with a debit or credit card.  Stormwater payments are processed through the Oro Valley Water Utility.

Starting August 29, 2022, along with Oro Valley Water, we have implemented a new billing software.  To use our new over the phone payment number, you will be asked for your new account number. At this time, until the next Stormwater quarterly statements are generated on October 13, 2022, please contact Stormwater Customer Service at 520-229-4816 to obtain your new account number OR 

  • On the Portal Sign Up page watercs.orovalleyaz.gov/sign-up you may use the "How do I find my Account Number" link below the Account Number field to convert to your new Account Number.

Then, using your new account number, call this toll free number to pay by phone at no additional charge: 877-577-8722.

 


 

 

By Mail

To make sure your Stormwater payment or correspondence reaches us as soon as possible, please note the following mailing addresses:

Please include the account number on all check payments along with the payment stub.

Mail your payment to: 
Oro Valley Water Utility
P.O. Box 847327
Los Angeles, CA 90084-7327

Mail Delinquent Payments and Stormwater Correspondence to:
Town of Oro Valley
Stormwater Utility
11000 N La Cañada Dr
Oro Valley, AZ 85737

Please contact Stormwater Customer Service at 520-229-4816 if you require assistance with the pay by mail billing feature.

In Person

You can pay in person with cash, check, money order, or credit/debit card (Visa, MasterCard, or Discover). 

Stormwater Utility payments are processed by Oro Valley Water Utility. To make an in-person payment, please visit the Oro Valley Water Utility Office.

Location:

Oro Valley Water Utility Building
11000 N La Cañada Dr
Oro Valley, AZ 85737

Office Hours: 

Monday - Friday, 8 a.m. - 5 p.m.

Need to drop off your check payment after hours?

We offer a 24-hour drop box located to the right of the Water Utility office door.

Please include the account number on all check payments.