Pay your Stormwater Utility Bill

The Stormwater Utility is an enterprise of the Town.  The Utility provides for the planning, design, construction, operation, and maintenance of stormwater facilities that safely drain and control the quantity and quality of storm run-off. 

IMPORTANT CHANGES TO YOUR ACCOUNT

Your Town of Oro Valley Stormwater Utility is excited to announce the implementation of a new and improved online customer portal that will make account payments and management easier than ever before!  

The self-service portal will allow customers to set up convenient payment methods such as auto-pay, e-billing, e-check or credit card. You’ll also be able to update contact information and access historical billing statements. The new system also means your bill will have a new look that will be easier to understand.

Stormwater Utility payments are processed through the Oro Valley Water Utility customer portal. The new customer portal is expected to be launched early in 2022. In preparation for that, the Town will soon release details about how to use the portal and how to set up your account. Please keep an eye on the Town’s website, Facebook or monthly Vista Newsletter for more information.

To prepare for the implementation we are asking our customers to please call Stormwater Utility Customer Service at 520-229-4850 option 3, or email pw@orovalleyaz.gov, to verify that we have your correct phone number, billing address and e-mail address on file. 

If you have questions or need assistance, please contact 520-229-4850 option 3 or pw@orovalleyaz.gov

 

Are you moving from your current service address that receives a Town Of Oro Valley Stormwater Utility invoice where your water provider is Tucson Water, Metro Water or you have a well? 

Please contact Stormwater Utility Customer Service at 520-229-4850 option 3

 

Stormwater Fee Credit Application(PDF, 289KB) for Non Profit or Commercial status accounts

Online

 You can pay your bill online with a debit or credit card.

You need this information to access the online payment portal, please have ready your:

  • book# from your Invoice
  • account# from your Invoice
  • your pin# (the last four digits of your telephone number - if it is on file with the Utility)
  • At this time you can only get a new pin# by calling Stormwater at 520-229-4850 option 3.

 

Click here: Payment Portal to view and pay your Stormwater bill online.

 

For payments made through and by your bank choose this address:

Town of Oro Valley Water Utility
P.O. Box 847327
Los Angeles, CA 90084-7327 

If you have questions, please call the Stormwater Utility at 520-229-4850 option 3.

By Phone

You can pay your bill over the phone with a debit or credit card.

Call this toll free number to pay by phone at no additional charge: 877-309-6033. Please have your book number and your account number available (found at the top of your Invoice) and the amount that you owe. 

By Mail

To make sure your Stormwater payment or correspondence reaches us as soon as possible, please note the following mailing addresses:

Please include the account number on all check payments.

Mail your payment to: 
Oro Valley Water Utility
P.O. Box 847327
Los Angeles, CA 90084-7327

Mail Delinquent Payments and Stormwater Correspondence to:
Town of Oro Valley
Stormwater Utility
11000 N La Cañada Dr
Oro Valley, AZ 85737

 

In Person

You can pay in person with cash, check, money order, or credit/debit card (Visa, MasterCard, or Discover). 

Stormwater Utility payments are processed by Oro Valley Water Utility. To make an in-person payment, please visit the Oro Valley Water Utility Office.

Location:

Oro Valley Water Utility Building
11000 N La Cañada Dr
Oro Valley, AZ 85737

Office Hours: 

Monday - Friday, 8 a.m. - 5 p.m.

Need to drop off your check payment after hours?

We offer a 24-hour drop box located to the right of the Water Utility office door.

Please include the account number on all check payments.

ACH - Auto Withdrawal

The Automated Bank Withdrawal (ACH) Application(PDF, 44KB) form is available here for printing purposes only. Submittal must be done via mail or in person at Oro Valley Water Utility. Do not email this application.

This application takes approximately one complete billing cycle to process.

If you need to drop off your ACH application in person, please observe the signs at Town facilities and follow suggested physical distancing and personal hygiene guidelines. For the safety of customers and Town staff, the Town encourages the use of masks when visiting Town facilities and amenities.

Eliminate long mail delays. Avoid late fees.

This service offers you an easy and convenient way to pay your Stormwater Utility bill. Your bill is paid automatically each quarter from your checking account the Friday prior to your due date. To enroll in the ACH program, simply print out and complete the application and return it to the Oro Valley Water Utility at the address below. If you are unable to print out the form and would like a copy mailed to you please contact Stormwater Utility Customer Service at 520-229-4850.

Oro Valley Water Utility
11000 N La Cañada Dr
Oro Valley, AZ 85737

Stormwater Utility payments are processed through Oro Valley Water Utility.

To cancel automatic withdrawals please select the automated bill payment cancellation link and submit electronically.

E-Billing

To register for the E-Billing paperless Stormwater Utility bill please have your account number available and select the E-Billing link below.

Stormwater Utility payments and billing are processed through Oro Valley Water. The links below are valid for Stormwater Utility accounts.

E-Billing registration

To cancel the E-Billing paperless Stormwater Utility bill please have your account number available and select the E-Billing cancellation link below.

E-Billing cancellation

Please contact Stormwater Customer Service at 520-229-4850 if you require assistance with the E-Billing feature.