Reporting a Personnel Complaint

Oro Valley Police Department Mission Statement 

We the members of the Oro Valley Police Department are dedicated to providing excellent service through partnerships that build trust, prevent crime and promote a safe environment to enhance the quality of life within our community.

Our Policy
It is the policy of the Oro Valley Police Department to thoroughly investigate all complaints against its employees in order to preserve public confidence in our willingness to oversee and control the actions of our employees. All investigations are conducted in an impartial manner.

RESPONSIBILITY - Ours and Yours…
The Police Department views all citizen complaints against its employees very serious and actively pursues investigations into misconduct. For this reason, you must ensure that your complaint is based on fact. False reporting in an attempt to unjustly subject a police employee to undeserved discipline or place his/her employment in jeopardy, can result in criminal charges and/or a civil suit by the employee involved.

 

Online

Step 1.Fill out Personnel Complaint Form

Step 2.The Office of Professional Standards receives the complaint.

  • The complaint is then reviewed for appropriate supervisor assignment.

Step 3.Supervisor Follow-up

  • The assigned supervisor will review and investigate the complaint.
  • The supervisor will document their findings based on the completed investigation. The findings will determine what, if any, disciplinary action is appropriate.

Step 4.Citizen Follow-Up

  • Once the supervisor has completed their investigation, you will be advised of the supervisor's findings and whether disciplinary action will be taken.
  • City, state and federal personnel laws govern an employee's privacy rights. The particular disciplinary action taken is not subject to public disclosure without a court order.

By Phone

Step 1.Calling in a Personnel Complaint

  • Complaints are filed through the supervisor of the employee by calling the main station at (520) 229-4900.
  • If you do not know the name of the employee involved, you may file the complaint through the Office of Professional Standards by calling (520) 229-4912.

Step 2.Supervisor Follow-up

  • The assigned supervisor will review and investigate the complaint.
  • The supervisor will document their findings based on the completed investigation. The findings will determine what, if any, disciplinary action is appropriate.

Step 3.Citizen Follow-Up

  • Once the supervisor has completed their investigation, you will be advised of the supervisor's findings and whether disciplinary action will be taken.
  • City, state and federal personnel laws govern an employee's privacy rights. The particular disciplinary action taken is not subject to public disclosure without a court order.

OUR COMMITMENT TO YOU…
Courteous and professional police service, coupled with a prompt and objective response to complaints, is our commitment to the public. The Oro Valley Police Department enjoys an excellent service record and it is our hope your contacts with our employees are positive. If not, we will endeavor to resolve your complaint to your satisfaction. Of course, we would like to hear from you when we have provided you with commendable service too! 

Recognize an Officer

 

In case of an emergency

Please call 911

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