Communications Bureau

The Oro Valley Police Department Communications Bureau is the primary answering point for all 9-1-1 calls in Oro Valley. The bureau operates 24 hours a day, 7 days a week, and handles over 54,000 telephone calls a year, while dispatching police to approximately 19,000 requests for service. 

Oro Valley Police Communications is staffed with full time public safety telecommunicators who are trained professionals committed to providing the highest level of service to the community. These dedicated men and women are responsible for answering 9-1-1 emergency and non–emergency telephone calls. When you call for assistance, they will evaluate the information and then dispatch the appropriate public safety personnel to handle the situation. Telecommunicators also manage radio communications for the department and serve as the primary link between the public and police officers in the field. 

Do's and Don'ts for 9-1-1 calls:

• DO call for true emergencies. If you are unsure if it's an emergency, CALL
• DO know the location of the emergency.
• DO your best to stay calm and answer all questions.
• DO text 911 if you cannot make a voice call.
• DO NOT  just hang up the phone if you call 911 by accident.
• DO NOT prank call 911.
• DO NOT let children play with "old" cell phones. They can still call 911.

Text-to-911:

Text-to-911 is the ability to send a text message to 911 emergency call takers from a mobile phone or device. This ability is useful for deaf and hard-of-hearing citizens and anyone who cannot make a voice call in a dangerous situation.

Text-to-911 Info

Interested in a career as a Public Safety Telecommunicator? Please read the job description and visit the links below for more information.

Public Safety Telecommunicator Job Description 
Job Interest Form