Communications Bureau

The Oro Valley Police Department Communications Bureau is the primary answering point for all 9-1-1 calls in Oro Valley. The bureau operates 24 hours a day, 7 days a week, and handles over 54,000 telephone calls a year, while dispatching police to approximately 19,000 requests for service. 

Oro Valley Police Communications is staffed with full time public safety telecommunicators who are trained professionals committed to providing the highest level of service to the community. These dedicated men and women are responsible for answering 9-1-1 emergency and non–emergency telephone calls. When you call for assistance, they will evaluate the information and then dispatch the appropriate public safety personnel to handle the situation. Telecommunicators also manage radio communications for the department and serve as the primary link between the public and police officers in the field. 

Do's and Don'ts for 9-1-1 calls:

  • DO call for true emergencies. If you are unsure if it's an emergency, CALL
  • DO know the location of the emergency.
  • DO your best to stay calm and answer all questions.
  • DO NOT  just hang up the phone if you call 911 by accident.
  • DO NOT prank call 911.
  • DO NOT let children play with "old" cell phones. They can still call 911.

 

Interested in a career as a Public Safety Telecommunicator? Please read the job description and visit the links below for more information.

Public Safety Telecommunicator Job Description         Job Interest Form

Emergency Communications Center Manager

9022-DeVault-2015.jpg  

Michelle DeVault
mdevault@orovalleyaz.gov
(520) 229-4911