Updated May 15, 2020 at 12:30 p.m.
Town Facilities Reopening:
Community and Economic Development/Public Works lobby: OPEN (8 a.m. to 5 p.m.)
Oro Valley Police Department: OPEN (8 a.m. to 5 p.m.)
OVPD lobby will be open May 11; however, OVPD is not providing fingerprinting services at this time.
Oro Valley Public Library: Opening 5/18/20 with Limited Service.
For full details, view the press release here.
Water Utility: OPEN (8 a.m. to 5 p.m.)
Town Administration Building: OPEN (8 a.m. to 5 p.m.)
Includes Town Manager, Town Clerk, Finance, Human Resources, Legal and Information Technology.
Parks and Recreation amenities (times vary)
Presently open:
· Dog Parks are open 6 a.m. to 10 p.m. to align with park hours
· Tennis Courts open dawn to dusk
· Pickleball Courts (singles play only) open dawn to dusk
· Parks and trails!
Opening Monday, May 18:
· Basketball courts
· Ramadas (No reservations)
Opening Monday, June 1:
· Oro Valley Aquatic Center* (lap swim only)
· Community Center*
· Playgrounds at Riverfront and James D. Kriegh Parks
· Volleyball courts at Riverfront and James D. Kriegh Parks
Restrooms will be open if the facility/amenity is open.
*Hours of operation may be modified to provide for cleaning and/or staff availability.
GENERAL SERVICE & INQUIRIES
Visit www.orovalleyaz.gov
Town of Oro Valley main phone number: 520-229-4700
For general questions: ask@orovalleyaz.gov or 520-229-4711
DEPARTMENT INQUIRIES
Clerk’s Office and Business Licenses: businesslicensing@orovalleyaz.gov or 520-229-4700
Community & Economic Development: 520-229-4800
Inspections: 520-229-4830
Legal Services: 520-229-4760
Parks and Recreation: recreation@orovalleyaz.gov or 520-229-5050
Permitting: permits@orovalleyaz.gov or 520-229-4800
Planning: planning@orovalleyaz.gov or 520-229-4800
Public Works: pw@orovalleyaz.gov or 520-229-4850
Transit: 520-229-4990
Water Utility: OVwater@orovalleyaz.gov or 520-229-5000. For bill payments, click here to go to Online Services or call 877-309-6033.
Oro Valley Community and Recreation Center and the Oro Valley Aquatic Center
As of Friday, May 15, all Oro Valley Parks & Recreation Summer Camps have been cancelled.
Refunds will be issued for any cancelled programs. Please be patient as our staff works to process all accounts. Parks and Recreation will also suspend all fitness and aquatics memberships, effective March 18, and will provide notice to members prior to reopening. No additional automatic billing will be incurred during this time. Staff has reached out to members with additional details. If you have billing or membership questions, please email recreation@orovalleyaz.gov or call 520-229-5050.
El Conquistador Golf is still open for business. Member golf and daily fee play are still available; however, staff is suspending large group events and shotgun starts. Food and beverage will be limited to grab-and-go options.
All Oro Valley parks, trails and paths are still open, but please adhere to guidelines for social distancing and no groups larger than 10 people.
Oro Valley Water Utility
The Oro Valley Water Utility understands that national and local response to COVID-19 may have a negative economic impact on some Water Utility customers. As such, the Utility has decided to suspend shutoffs and late fees through the end of March, and they will reassess at that time.
As a friendly reminder to all Water Utility customers, online payments (instead of in-person payments) are strongly encouraged, when possible. For information on how to make online payments to the Oro Valley Water Utility, click here. Customers may also pay their bill via phone by calling 877-309-6033.
Transportation Services
The Town will continue to provide transportation services through its Sun Shuttle Dial-A-Ride program. Staff is taking extra measures to ensure vehicles are thoroughly cleaned. If you are experiencing flu-like symptoms and are needing transportation to a medical facility, please call 520-229-4990 in advance so drivers can make special arrangements to meet your needs while minimizing exposure to other passengers and employees.
Cancellations and refunds
Under the current circumstances, the Town understands that some individuals may prefer to practice social distancing and no longer wish to participate in public classes or programs. Anyone wishing to cancel a current facility reservation or program registration occurring within the next 30 days (through April 11, 2020), may do so with a full refund and no cancellation fee.