The Town of Oro Valley is committed to maintaining your online privacy and the confidentiality of personal information you may provide while interacting with us online. This policy serves to describe the Town of Oro Valley’s privacy practices regarding the collection and use of information from visitors to the Town’s official websites:
www.orovalleyaz.gov
www.joinovpd.com
www.chooseorovalley.com
www.PlayOV.com
www.OVprojects.com
This privacy policy only applies to these Town websites. When you follow a link to another site, even the sites of other governments, this policy will not apply. This privacy policy is subject to change at any time by the Town of Oro Valley.
Any personal information that is collected on these websites will be managed in accordance with the Arizona Public Records Law and the Freedom of Information Act. If you have any questions or concerns regarding the collection, use, disclosure or safeguarding of personal information associated with these websites, please call the Town of Oro Valley, Arizona, Town Clerk’s Office at (520) 229-4700.
Collection and use of Information
The Town of Oro Valley collects the following site information during browsing sessions:
- Google Analytics
The Town of Oro Valley uses data from Google’s interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics. This kind of information is collected automatically unless users opt out. Using Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. You may also view Google Analytics' currently available opt-outs for the web.
- Anonymous Information
This is information collected that does not identify specific individuals by name and is automatically transmitted by your browser when visiting Town websites. Examples of the types of anonymous information we collect includes: URLs or addresses of the web pages you visit while at our Town websites, the IP address assigned to your computer (or as generated by your Internet service provider), information about the type of browser you are using and its configuration, and other technical metrics related to your browser connection to our Town websites. This type of information is used for statistical purposes, to help us improve our website content and navigation. It is collected for ALL Town website visitors automatically.
- Personally Identifiable Information
This is information that you choose to supply in order for us to provide an online service, or in response to a survey or question. This may include items such as: your name, home address, email address, telephone number or credit/debit card information. The Town of Oro Valley attempts only to collect the minimal amount of personal information needed in order to provide the service being requested. These online requests for personal information are no different than the types of questions that you would be asked if you were to visit a Town facility, or use the telephone, to obtain needed services or information from the Town. It is your option to supply us with this information, however in some cases it is required to complete certain online service requests. Alternative methods of obtaining services are offered, such as telephone and walk-in services, and you may contact the appropriate department to receive information on such alternatives.
This Privacy Policy (“Policy”) applies to any website, or mobile application (“App) and the services made available by through the website, or App utilized by the Town of Oro Valley.
This Privacy Policy describes how we collect, use, and disclose certain information. If you disagree with our policies and practices, do not use our Websites or download our Apps. Your continued use of town websites or apps constitutes your acceptance to this Policy. We may change this Policy from time to time. Your continued use of Town of Oro Valley websites or apps after we make changes is deemed to be acceptance of those changes.
Residents of California are provided certain rights regarding their Personal Information under California Law. Residents of California should review the California Privacy Notice that supplements and forms a part of this Privacy Policy. The California Privacy Notice is available at: https://visitwidget.com/california-privacy-notice/
Our apps are not intended for children under 13 years of age. You must be 13 years or older before using our applications.
2. INFORMATION WE COLLECT
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User-Provided Information: We may collect your name, email address, and other information you share when you sign up for the Service directly or log in through your Facebook account. We may also collect interests you have selected, as well as places, events, or tours you have added to your plan.
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Location Information: We may use data transmitted from your mobile device to determine your location and use it for the purpose of marketing and analyzing customer information. This Information allows us to periodically determine your location.
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Device Information: We may collect certain information from your mobile device, which may include information about your device; information about your use of features, functions, or notifications on the device; and signal strength relating to WiFi or Bluetooth, and other technical data. We may collect this information even if you are not logged in to the Service.
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User ID: An automatically generated unique identifier for users (authenticated or anonymous) on the Services.
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Plan ID: An automatically generated unique identifier for any user (authenticated or anonymous) that adds any item to their plan in the Services.
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OneSignal Player ID: An automatically generated unique identifier for any user that accepts push notifications on the Apps.
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Firebase Instance ID: An automatically generated unique identifier for any user that accesses the Services through the Apps.
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Plot Projects User ID: An automatically generated unique identifier for any user that accepts location and notification services on the Apps.
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IDFA: An automatically generated unique identifier for any user that accesses the Services through the Apps.
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Cookie Information: We may place small files, known as “cookies” on the hard drive of your computer to save your preferences. You may disable browser cookies, but then you may be unable to access certain features of the Service.
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Non-Identifying Information: We may collect other non-identifying information.
3. USE OF THE INFORMATION
We use information that we collect or that you provide, including any personal information to:
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Register Your Account: Your name, email, and other information you share are used to register your account and allow you to use our Service on the same device in the future as well as on other devices from which you access the Services.
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Maintain Your Plan & Preferences: Your interest selections and any places, events, and tours added to your plan are used to persist your plan on the same device in the future as well as on other devices from which you access the Services.
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Enhance or Improve the Service: Your account information and preference selections are stored and used to enhance your use of the Services and to understand how you use our Service.
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User ID: Your User ID is used to enable cross device use of the Services.
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Plan ID: Your Plan ID is used to enable saving of unique plans for use on the same device or other devices from which you access the Services.
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OneSignal Player ID: The OneSignal Player ID is a UUID (Unique Universal Identifier) that OneSignal creates per device per OneSignal App Id. The Player Id is generated based on the Google Advertising ID for Android and identifierForVendor for iOS. It is used for the delivery of notifications to App users of the Services who have accepted notifications on their device.
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Firebase Instance ID: Google’s Firebase Instance IDs are used to identify individual installations of the apps for the purpose of improving the Services through monitoring analytics, crashes, and Android Cloud Messaging.
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Plot Projects User ID: The Plot Projects User IDs are dynamically generated unique identifies per installation of the app to connect the data generated by each device for the purpose of delivering location based notifications to improve the Services and provide notifications about nearby attractions of internest.
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IDFA: The Identifier for Advertisers (IDFA) is a random device identifier assigned by Apple to a user’s device. The IDFA is used to deliver customized advertising. The IDFA is used for tracking and identifying a user without revealing personal information.
4. DISCLOSURE OF THE INFORMATION
We may disclose your personal information to our vendors and other third parties we use to support our websites and apps and who have agreed to keep personal information confidential and to use the personal information only for the purposes for which we disclose it to them.
We may disclose your personal information to authorities if compelled to by a court order. We may disclose your personal information if we believe that you have violated a U.S. law or our Terms of Service or Privacy Policy or if we believe that a third party is at risk of bodily harm. We may also report you and release your information to third parties if we believe that it is proper to do so for legal reasons. You release us from any damages that may arise from or relate to the release of your information under the conditions listed in this paragraph.
We may also disclose personal information to a buyer or other successor in the event of a merger, divestiture, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding.
5. MODIFYING OR DELETING YOUR INFORMATION
After creating an account, you may be able to edit information submitted through the Service by accessing your account. If you want your personal information to be removed from our database please contact us. We delete user information at regular intervals, but we cannot guarantee that your information has been or will be deleted immediately. Some information may still be stored in a web browser’s cache or in other devices.
6. THIRD PARTY SITES
We may post links to third party websites through our websites and apps. If you access a third party site through our websites and apps, you acknowledge that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites.
7. SECURITY
We use commercially reasonable efforts to keep your personal information secure. We make no guarantees, however, as to the security or privacy of your personal information. To protect your personal information, we recommend you use firewalls, anti-virus, spyware and other encryption methods when submitting personal information or content to use.
8. CROSS-BORDER TRANSFER
Your information may be transferred to – and stored on – computers located outside of your state or province. We may transfer personal information to the United States and process it there. Your use of the Service constitutes your agreement to that transfer.
The Town of Oro Valley offers many “subscription-based” email services, where visitors can elect to sign up to receive periodic email notifications regarding items such as Town news and events, requests for bids for goods and services and job postings (to name a few). To offer this service we must collect your email address information and store it. This information is only used for the purpose of distributing email notices that you have specifically subscribed to. By agreeing to use this service, you are granting the Town of Oro Valley permission to send you periodic emails about those topics for which you have registered. The Town will not add you to any email lists that you have not specifically signed up for through our registration process. The Town of Oro Valley does not buy, sell, trade or rent emailing lists with, for or to third parties. Visitors are free to “un-subscribe” from any email list they may be registered to by following the instructions distributed with every email sent by this service.
Except for information provided on the Town of Oro Valley Library website, no applications, services or surveys on the Town’s websites seek to determine or verify the age of site visitors. Consequently, visitors should be aware that the collection of personal information requested from or volunteered by minors online or by email will be treated in the same manner as information given by an adult and may be subject to public access as prescribed by applicable laws. We advise children (minors) to get permission from their parents or legal guardians before providing any information online.
The Town of Oro Valley websites contain links to other non-Town (external) websites. Links to other websites do not constitute an endorsement by the Town of Oro Valley. Such external websites contain information and services that have been created independently of the Town of Oro Valley websites and are only provided as a convenience for our site visitors who may need additional information that we do not control, or otherwise cannot provide. The Town of Oro Valley does not endorse, approve, certify or control these external websites, nor any of the information and data contained on those websites. The Town of Oro Valley cannot guarantee the privacy of your personal information while accessing those websites. The Town encourages visitors to check the privacy policies of all external websites visited, and to be cautious about providing personal information while on these sites without first obtaining a clear understanding of how such information will be used. Many non-Town sites may or may not be subject to Public Records laws and other provisions of state or federal law.
If permitted to do so, you may download material on a Town of Oro Valley website for personal, non-commercial use. The Town of Oro Valley will not be held liable concerning any downloaded files and for any effect the downloaded files has on your computer or software. The download, maintenance and use of any files are the responsibility of the visitor. It is your responsibility to check the information for accuracy and to check the website regularly for deleted or changed files.
All material contained on the Town of Oro Valley’s websites, including and without limitation, text, software, music, sound, photographs, video, graphics or other materials, belongs to the Town of Oro Valley and contains intellectual property, protected by U.S. copyright and trademark laws. This means that you may only view or download materials from this site for your own personal, non-commercial and not-for-profit purposes, and you must keep all copyrighted and other proprietary notices attached to the downloaded material.
The “mirroring” or modification of content from this site on any other website or networked computer environment is similarly prohibited. Linking directly to Town websites is permitted and a preferable alternative for sharing information in order to preserve the integrity of the original content.
Members of the public are prohibited from creating works or materials that use the Town of Oro Valley seal and/or the Town’s “OV” logo without written consent from the Town. This includes, without limitation, icons, link buttons, wallpaper, desktop themes, automobile windshield graphics, adhesive stickers, hats, t-shirts, postcards, greeting cards, coffee mugs, business cards and other unlicensed merchandise. This prohibition applies regardless of whether the derivative materials are sold, bartered, given away or kept for personal use.
Questions regarding the Town of Oro Valley’s copyright of intellectual property or permission to reproduce, distribute or quote from materials found on any of its digital platforms can be made by contacting the Town of Oro Valley Communications & Marketing Administrator Misti Nowak at mnowak@orovalleyaz.gov
The Town of Oro Valley’s websites are not an official statement of Town policy, law practice, services or procedure, and should not be construed as such. They are intended only to give general information about the Town.
While an effort is made to post only accurate information, the Town does not guarantee that the information posted is always current or correct. The Town does not warrant or make any representations as to the quality, content, accuracy or completeness of the information, text, maps, graphics, links and other items contained on its web pages.
Any document on the Town of Oro Valley websites is not deemed the “official” copy of the document. Copies of “official” documentation can be obtained from the Town of Oro Valley Clerk’s Office.
The Town makes no warranties, express or implied as to the fitness of the information for any purpose, or to results obtained by individuals using the information and is not responsible for any action taken in reliance on the information contained herein.
The Town is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of or the inability to use, any web pages and/or the materials contained on the web pages whether the materials are provided by the Town or by a third party.
At certain places on the Town's websites there are links to other Internet sites. Such external Internet sites contain information created, published, maintained, or otherwise posted by institutions or organizations independent of the Town. The Town does not endorse, approve, certify, or control external Internet sites and does not guarantee the accuracy, completeness efficiency, timeliness or correctness of the information located at the sites. Reference herein to any specific commercial product, process or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply endorsement, recommendation or favoring by the Town.
Communications made through the websites’ email and messaging system is for convenience only and shall not be deemed to constitute legal notice to the Town or any of its officers, agents, agencies, employees or representatives with respect to any existing or potential claim or cause of actions or for any other purpose.
All comments, suggestions, ideas, notes, drawings, concepts, or other information disclosed or offered to the Town of Oro Valley, Arizona by its websites, or in response to solicitations from its sites (collectively, the "Comments") shall remain the property of the Town of Oro Valley, Arizona. None of the Comments shall be subject to any obligation of confidence on the part of the Town of Oro Valley, Arizona, and the Town of Oro Valley, Arizona shall not be liable for any use or disclosure of the Comments. Without limitation of the foregoing, the Town of Oro Valley, Arizona shall exclusively own all now known or hereafter existing rights to the Comments of every kind and nature throughout the world and shall be entitled to unrestricted use of the Comments for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Comments.
Town of Oro Valley social media platforms strive to be content neutral and are not intended as public forums; the Town is disseminating information. Shares, Likes and Follows by any Town of Oro Valley account are not endorsements. The Town’s social media sites are not monitored 24/7. Service requests and resident concerns must be directed to Ask Oro Valley at: http://ask.orovalleyaz.gov or 520-229-4711.
The Town of Oro Valley reserves the right to remove any user-generated content that includes:
- Language that is deemed objectionable or inappropriate for children
- Profane or threatening language
- Obscene sexual content
- Content that promotes, fosters, or perpetuates discrimination on the basis of race, creed, color, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability or sexual orientation
- Personally identifiable information
- Comments in favor of or in opposition to political campaigns, elections or related efforts
- Fraud, spam or content posted by automatic software programs (e.g., “bots”)
- Advertising, solicitations or promotion of commercial services or products
Furthermore, the Town reserves the right to block and/or report users who do not comply with the above guidelines. The Town is not liable for user comments made during livestreams. Users who submit comments to any official Town social media page acknowledge that they have read, understand, and agree to the Town’s terms of use.
- Versaterm CommunityConnect sends automated text messages to provide 9-1-1 call acknowledgments, incident status updates, and mobile-friendly feedback surveys to help public safety agencies keep community members informed.
- You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@spidrtech.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive message frequency varies based on your interactions with public safety services. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy: https://www.orovalleyaz.gov/Home/Privacy-Policy-Copyright-Disclaimer-and-Terms-of-Usage#section-1