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Oro Valley FAQs


Civil Division


Constituent Services


Impounded Vehicles

Magistrate Court

Outside Assignments



Prosecution Division

Stormwater Management

Stormwater Utility Fee


Town Attorney

Traffic Matters

Water Quality

Your Voice, Our Future


The Oro Valley Business Navigator is a free service to applicable firms.

  1. A current Oro Valley Business license.
  2. The business is located within the Town limits.

The Oro Valley Business Navigator is a web-based directory, which allows business owners, citizens and developers the opportunity to search for and view a profile report of businesses within Oro Valley. The report includes the business name, address, telephone number, website address and a business photo. The report also includes a link to ‘Google Maps’ for driving directions to your business.

  • Business Retention and Expansion
  • Business Recruitment
  • Project Management

Civil Division

A written request for public records should be mailed to:

Town of Oro Valley
Attention: Town Clerk
11000 North La Cañada Drive
Oro Valley, Arizona 85737
(520) 229-4700
Town Clerk - Public Records

All Notice of Claims should be mailed within applicable statutes of limitations to:

Town of Oro Valley
Attention: Town Clerk
11000 North La Cañada Drive
Oro Valley, Arizona 85737
(520) 229-4700
Insurance Claim Form


CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.

Any message regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. These may include AMBER alerts, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices.

This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.

The CodeRED database contains information received from public databases, including regional phonebooks. However, no resident should assume that their information is in the system. The home page of the Oro Valley website,, has a link to the CodeRED Community Notification Enrollment page where you can register online. If you cannot register online, you can call 520-229-4927 and speak with one of our communications specialists to complete your registration over the telephone.

Yes. Fill out the CodeRED registration form but be sure to select the “This address is a business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.

After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.

CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.

A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and “CodeRED General” as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.

Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the police or fire department.

Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.

If the line is busy, CodeRED will try two more times to connect.

• If your contact information has changed and you have not registered your new information.
• If you only have a landline at your residence, the power is out and you did not register an alternate phone number.
• If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine. 
• If you have a privacy manager on your main phone and you did not register an alternate phone number.

Oro Valley will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.

Constituent Services

Please report any graffiti to the Oro Valley Police Department at their non-emergency phone number 520.229.4900. If it is after normal business hours, please listen to the automated prompts in order to speak to a dispatcher.

Federal law prohibits local government jursidictions from regulating cable pricing and rates. All cable/internet providers are welcomed by the Town to conduct business within Oro Valley and it is solely the decision of these private businesses in determining where they want to provide products and/or services. Consequently, all cable/internet service issues need to be directly addressed through your cable/internet provider.

The Town does not currently host any paint or hazardous waste pick-ups. Any residents who wish to dispose of hazardous waste, such as old paint, can drop off at the Household Hazardous Waste (HHW) Collection Center located at 14425 N. Oracle Road (Catalina Transfer Station). Please visit the HHW Program's website for contact information and hours of operation which are provided at the following link:

Household Hazardous Waste Program

There are several trash service providers that operate within the Town and are options for residents; however, some homeowner associations (HOAs) enter into a contractual agreement with a specific company for servicing their entire subdivision, which may result in a reduction of that HOA’s overall cost for service.

Companies serving Oro Valley:  

Republic Services    Waste Management    Right Away Disposal    Titan Recycle & Trash


All cases are retained physically and on electronic file with the Oro Valley Police Department’s Records Unit. Active cases will not be released until an arrest is made or the case is closed. If you need a copy of a case, it is generally available for dissemination within 7-10 business days. There is a fee of $5.00 for a case report (10 or less pages); any additional pages are $0.25. We accept cash, money order or a cashier’s check.

Yes. The Oro Valley’s Citizen Volunteer Assistants Program (CVAP) members fingerprint citizens.  For more informcation, please click on Fingerprinting.

Citizen Volunteer Assistants Program (CVAP) provides the opportunity for active adult citizens to serve their community by assisting the Oro Valley Police Department in non-emergency situations.

Volunteers are an effective visual crime deterrent by patrolling residential neighborhoods, business complexes and shopping centers. They provide officers with assistance at accidents, incidents and events. Volunteers routinely help citizens needing directions or assisting after their vehicle breaks down. They utilize a patrol car equipped with a License Plate Reader that detects stolen vehicles, stolen license plates, warrants and missing people. The Volunteers also have members on a call out team that are contacted when patrol officers need their assistance at a scene. They have been called out for incidents including gas leaks, neighborhood evacuations as well as fatal traffic accidents. During Oro Valley events such as El Tour De Tucson, Holiday Parade, Halloween Safe Treats, Arizona Distance Classic, July 4th Celebration and IronKids Triathlon, the Volunteers provide assistance with setup, breakdown and traffic control.

Volunteers can be found assisting in the main police station and the Rancho Vistoso substation. They answer phone calls and assist citizens with general questions and directions. Volunteers assist Community Resource Officers with community presentations and community safety events. They also produce and tabulate Citizen Surveys, which are distributed to citizens by patrol officers, school resource officers, community resource officers and volunteers. The Citizen Survey's statistics are reported quarterly to the Chief’s Advisory Committee and are published on the Department’s website. The Volunteers manage the Police Department’s public fingerprinting program. Other special assignments include assisting the Town’s Fleet Mechanic, computing collision statistics for the Department’s Motor/Traffic Unit, updating the citation sanction envelopes for the Oro Valley Magistrate Court, Video ID and the Darkhouse programs.

The Volunteers are an invaluable resource to the Police Department, the Town and the community. For additional information, please visit our CVAP webpage.

AZ Cities @ Work logoEver had questions about how cities and towns operate? Want a better understanding of economic impact on Oro Valley and other municipalities throughout Arizona?

The League of Arizona Cities and Towns, through its AZ Cities @ Work campaign, is working to help educate citizens about local government. Click here or visit to learn more!

Impounded Vehicles

The law requires that the vehicles impounded under this law be stored for a period of thirty (30) days before being released.

You may be eligible to have the vehicle released early only if you meet one of the following conditions or circumstances:

  • If the owner presents satisfactory proof that the owner’s driving privilege has been reinstated.  Note:  If this applies to you, a hearing is not needed.  You should simply bring proof that your license is now valid to the Oro Valley Police Department located at 11000 N. La Cañada Drive.
  • If the vehicle was reported stolen at the time it was impounded.
  • If the vehicle is subject to bailment and was being driven by an employee of a business establishment, including a parking service or repair garage, who is subject to ARS 28-3511-A or B.
  • IF ALL THE FOLLOWING APPLY – the owner or owner’s agent was not the person driving in violation at the time of the impound AND the owner or the owner’s agent is in a business of renting motor vehicles without drivers AND the vehicle is registered pursuant to ARS 28-2166.

The owner of the vehicle is responsible for paying all fees and charges in order to have the vehicle released.  If someone else was driving, you may have to seek civil action against the driver for any expenses you incur as a result of the impound.

The registered owner of this vehicle is liable for towing fees, storage charges of not more than $15.00 per day and administrative fees of up to $150.00.  The administrative fee must be paid to the Oro Valley Police Department in the form of a cashier's check, money order or cash.  No credit cards or personal checks will be accepted.

You must meet the legal title and registration requirements before the vehicle can be returned to you.  This can be done through the Arizona Motor Vehicle Department.  If the vehicle is registered out of state, you must either register the vehicle in Arizona or deal with the state in which it is currently registered.

No.  As long as the officer impounded your vehicle according to the law and our procedures, the outcome of any trial is not relevant.

Under the law, the owner, owner’s spouse, their agent or attorney, or lien holder are the only persons who can have the vehicle released.  If your vehicle was impounded because you did not have a valid license, and your license is still not valid at the end of the 30-day, you can bring someone with you who has a valid license in order to get your vehicle back.

An agent is someone who is legally entitled to act for you, such as your attorney or someone you have given legal power of attorney.  A friend or relative cannot be considered your agent unless they have notarized documentation giving them power of attorney.

Yes.  The owner would have to prove that this had been corrected and their driving privileges reinstated, at which time we will release the vehicle.

Yes.  The owner is still liable for all towing and storage fees up to the actual date of release.

No.  The towing company will not release an impounded vehicle without paperwork from the Oro Valley Police Department.  You must follow the claim process as outlined below.

On or after the 30th day of impound OR if you get your license reinstated earlier, your vehicle will generally be eligible for release to you.  To have it released, follow these steps: 

  • Come to the Oro Valley Police Department at 11000 N. La Cañada Drive between the hours of 8 a.m. and 4:30 p.m. Monday through Friday, excluding holidays.
  • Bring with you a valid driver’s license, valid registration AND proof of current insurance.  Please note: if your license is suspended, revoked, or cancelled, you may have to go to court or the Motor Vehicle Division first.  Your vehicle registration is invalid if it is expired or cancelled.  We cannot release your vehicle to you until these documents are valid and current.  Note:  if your driving privilege cannot be restored by the end of the 30-day impound period (for example, it has been suspended for one year), you may bring a fully licensed driver with you to drive the vehicle upon release.  You must still have a valid vehicle registration AND proof of current insurance before the vehicle will be released.
  • If the vehicle was impounded due to a motor vehicle accident, proof of current and valid registration, driver’s license and proof of current insurance are required.
  • You must pay the towing and storage fees at the towing company.  Payment is made directly to the towing company.  If you come to the tow yard at other than normal business hours, you may be charged a gate fee.  You must also present proof of your identity and ownership (title or registration) to the tow company.

Yes, but hearings are usually not needed.  Hearings are generally only needed if you are challenging the validity of the impound

If you do want a hearing, you may make a request to the Oro Valley Police Department in writing, in person or by telephone at 11000 N. La Cañada Drive or by calling (520) 229-4900.

We must receive your request for a hearing no later than ten (10) days from the date of the vehicle impoundment and may be done by phone.  If your request is received after the ten day time period, we will not grant you a hearing on this matter.
In most cases, you must wait 30 days before you can get your vehicle back.
You can ONLY arrange to have your vehicle released by contacting the Oro Valley Police Department.  The towing company CANNOT release the vehicle back to you without permission from the police department.
In some cases, you may be able to get your vehicle back before the end of the 30 days, but you may still have to pay all fees and charges.

No.  Most people who do not meet one of the exemptions will not request or need a hearing.  If you get your license reinstated before the end of the 30-day period, you may be eligible to have your vehicle returned to you without a hearing.

Generally, hearings are only for the purpose of contesting the impound.  In order to have your vehicle released prior to the 30 days required by law, you must be able to prove that certain special circumstances exist.

No, there is no fee or charge for a hearing.

No, an attorney is not needed.  The hearing process is information and rather brief.

Magistrate Court

The Oro Valley Magistrate Court is located at 11000 N. La Canada Drive, two miles south of the intersection of  W. Tangerine Road and La Canada Drive.  The Court is located directly in front of the three flag poles facing La Canada Drive

Yes, the Magistrate Court has a full-time Bailiff who maintains the security of the court.  If you are entering the courtroom, you will be required to pass through a metal detector.  The Bailiff will ask you to place any objects into a receptacle while you walk through the detector.  A hand held wand may also be used to aid in the search for prohibited objects on your person.

Banned from the court building.

  • Weapons.  This includes guns, knives, chains, mace and baton.   Other items such as tools, kitchen utensils, nail files, key holders, scissors may also be restricted.


The following objects are not allowed inside the courtroom.

  • Food and drink.  Commercially bottled water (16 oz maximum size) may be brought into the courtroom. No personal beverage or other containers permitted.  Soda in cans or cups may not be brought in.

Parking is available in any of the lined parking spaces in the town parking complex.  To reach the parking area, turn at the blue town sign in the median of La Canada.

All fines are due on the day they are imposed. Payment plans may be available for those unable to pay their fine in full. Please contact the court at 520-229-4780.

You may pay a fine by Cash, Money Order, Cashier's Check, Personal Check, Credit Card (Visa, MasterCard, Discover). Credit Cards are accepted to pay fines and fees online only at our two Web vendors.  A charge from these vendors will be associated with online payments.

Please do not pay by cash through the mail. Checks should be made payable to Oro Valley Magistrate Court.

If your fine is listed on the orange bond card you received from the police officer, you may mail in your payment.  If you mail your payment you will be admitting responsibility to the civil traffic charges you have received and your will not have to appear in court.  If your fine is not listed on the orange Bond/Fine Schedule, then you must appear on your court date. 

To pay by credit card click here. Credit card payments are accepted online only.

If you fail to pay your Civil Traffic fine or fail to come to court on your court date, you will receive a notice telling you that if you do not pay your fine within two weeks after your court date a $20.00 fee will be added to the amount owed.  Failure to notify the court immediately to take care of this matter will result in the SUSPENSION of your DRIVER LICENSE, and additional monetary penalties.

If you received a Civil Traffic Citation, your court date is written on the bottom right of your citation on the line AT THE TIME AND DATE INDICATED:

If you wish to change your court date call the Court at 229-4780.

If you forgot to come to court on your court date call the Court at 229-4780.  If you do not contact the Court, for criminal violations a warrant for your arrest may be issued.  For civil traffic violations, the Court will notify the Motor Vehicle Division that you are in default.  They will suspend your driver's license.

You may first pay the bond set by the judge.  If the warrant is for a Failure to Appear, once the bond is paid the warrant will be cancelled (quashed) and you will be given a new court date.

You may also call the court to set a court date and appear before the judge.  With this option the warrant will stay in effect until after you have seen the judge.

Yes.  Click here for additional information about marriage licenses.  Click here for additional information about marriage ceremonies. 

No.  If you have questions about a divorce, please contact the Pima County Superior Court at 520-740-4200.

No.  If you have questions about a lawsuit, please contact the Pima County Superior Court at 520-740-4200.

No.  If you have questions about a bankruptcy, please contact the United States Bankruptcy Court at 1-866-553-0893

No. Oro Valley Court does not process small claims.  You may obtain small claims forms in person at Pima County Justice Court or online at  You may request the hearing be held at Oro Valley Magistrate Court.  A hearing officer from Pima County Justice Court will hear your case.  If you have questions about small claims, please contact Pima County Justice Court at 520-724-3171.

Outside Assignments


Officers respond to medical calls for service for numerous reasons. While each circumstance is unique, there are common issues addressed on a regular basis. The following are some examples of the police officer’s role and responsibilities when responding to medical calls for service.

Police officers are considered first responders. While police officers do not have the extensive training paramedics have, officers do have training and tools for basic life saving techniques. Because officers are in the community during their shift, they are able to respond quickly. As such, it is not uncommon for a police officer to arrive at a medical call for service before the fire department. This is important to the preservation of life when the patient is not responsive and not breathing. Individual Oro Valley Police Officers have received the Department’s “Life Saving Award” for prolonging life until the paramedics arrive.

The Town of Oro Valley has a significant senior citizen population. Responding to medical calls for service provides an opportunity for officers to look for signs of abuse or neglect. In addition, the citizen may not have family or support to help care for them. It becomes the officer’s responsibility to recognize signs indicating if the citizen is not able to properly care for themselves. In the event this happens, it would be incumbent on the officer to get a social service, such as Adult Protective Services, involved.  Elder Abuse Information

In the unfortunate event that a medical condition was to cause the death of a citizen, there are specific responsibilities that fall on the shoulders of the responding police officer. One of the most difficult tasks is to assist the surviving family members in coping with their loss. The Police Department also has access to resources available to assist with this task. One such resource is the Victim Services Program. The volunteers involved with this program have specific training to help the family with the grieving process. The officer also has the responsibility to conduct an appropriate investigation to ensure there are no signs of suspicious activity. In addition, they are responsible for staying on scene until the remains can be removed.

The Oro Valley Police Department is proud to have an outstanding working relationship with the local fire departments that service Oro Valley residents. When responding to a medical call for service it is the police officers’ responsibility to ensure the paramedics’ safety. For example, when the patient is diabetic, he/she may be extremely emotional and not thinking rationally. Diabetic patients undergoing diabetic shock, which is life threatening, can be very combative. The officer has the training to safely and effectively restrain the patient while the paramedics administer the proper care. In incidents that involve serious medical conditions, family members can be very emotional and sometimes irrational. They can hinder the paramedic’s ability to properly care for the patient and jeopardize the patient’s safety. By speaking with the family member, away from the patient, the officer provides a stable environment for the paramedics to properly care for the patient.


Permits enable Oro Valley to monitor and regulate construction to ensure public safety. Guaranteeing the safety of the occupants of a building is the primary purpose of construction codes. Oro Valley has adopted the following codes:

  • 2018 International Building Code (IBC)
  • Residential (IRC)
  • Plumbing (IPC)
  • Mechanical (IMC)
  • Fuel Gas (IFGC)
  • Energy (IECC)
  • Property Maintenance Codes (IPMC)
  • 2017 National Electrical Code (NEC)
  • 2018 International Swimming Pool and Spa Code Amendments
  •  ICC A117.1-2009/2010 ADA standards for accessible design

In accordance with these codes, Oro Valley issues building permits based on the type of construction project. Most single family home construction and small homeowner projects require a building permit that includes electrical, plumbing, and mechanical permits. The construction of a new home, home additions, and pool additions may also require a grading permit when any ground is disturbed.

In order to obtain a permit, construction plans and a site plan must be prepared and submitted to the Oro Valley Building Safety Department. Construction documents shall be of sufficient clarity to indicate the location, nature and extent of the work proposed. Additional information may be required based on the specific project. To determine the type of information required for residential construction, please download the Construction Handbook or contact the Oro Valley Building Safety Department at (520) 229-4800.

Upon submittal, the plans are reviewed for compliance with all applicable code requirements. Once approved, construction must be performed in accordance with the approved plans. Any changes to approved plans require approval of Oro Valley Planning and Zoning, Engineering, Building Safety, Fire and Water Departments, if applicable.

A building permit is not required for work such as wallpapering, painting, or similar finish work. In addition, walls or fences six feet (6’) or less in height provided they are not within a Regulatory Flood Plain, and they do not obstruct or divert stormwater, retaining walls four feet (4’) or less in height  (unless supporting a surcharge), or platforms, decks and walks thirty inches or less above grade do not require a building permit, but will require a zoning permit. Also, certain minor plumbing, mechanical and electrical work, including the replacement or repair of fixtures does not require a permit.

Other projects, which do not require a building permit, are identified in Chapter 1 of the IBC, IRC, IMC, IPC, IFGC, IPMC. Although a building permit is not required for these projects, zoning approval or other departments may be required.

The Zoning Code, as adopted by the Oro Valley Town Council, establishes zoning districts and standards for the Town of Oro Valley. The Zoning Code outlines various requirements, including the uses of land, buildings and improvements for each zoning district.

During the plan review process, zoning requirements are reviewed by planning and zoning staff.  For zoning requirements related to a specific property, contact a planner in the Oro Valley Planning and Zoning Department at (520) 229-4800 for more information.

If your project happens to not require a building permit, for example a 120 square foot storage shed, the zoning standards must still be met for the specific zoning district.

Time frames for building permit review and issuance may vary depending on the project being permitted. Typically, residential plan review is completed within 20 working days. Commercial plan reviews are typically completed within 20 working days.

The actual length of time required to review plans may vary depending on the complexity of the plans, the total number of plans under review, and the availability of the appropriate plans examiner.

If a required building permit is not obtained prior to the start of construction, the property owner may be subject to fines, penalties and/or legal action. The property owner must immediately obtain permits for the work and pass all required inspections. If permits are not acquired, the structure or site must be returned to its original condition.

Prosecution Division

If you are the defendant and you have hired an attorney, then your attorney is provided with a copy of the police report from our office.  Please contact your attorney should you wish to review your report.   

If you personally would like to purchase a copy of your police or accident report, you may contact the Oro Valley Police Department Records Division and arrange to pick up a police or accident report from them.  For more information please see the Oro Valley Police Records Unit.

Stormwater Management

National studies by the U.S. EPA, State, and local agencies, the U.S. Geological Survey, and universities have shown that urbanization and associated development of an area not only affects flow rates and volume of stormwater runoff but also can increase the number and amount of contaminants found in the stormwater.  Stormwater begins its role as transporter of contaminants as it flows off rooftops and across yards, driveways, streets, and parking lots on its way to a natural water course.  On its way, it can pick up debris, chemicals, dirt, sediment, animal wastes all which enter the natural water course and some of which may eventually infiltrate to ground water.  Contaminated stormwater can have adverse effects on people, plants, animals, fish, and the hydrologic environment.

  • Sediment can clog ground-water recharge areas in alluvial channels, impair the sustainability of aquatic habitats, and reduce the conveyance capability and capacity of drainage and floodwater control structures.
  • Bacteria and other pathogens can create health hazards.
  • Household chemical wastes such as pesticides, paint, solvents, used motor oil, and other automotive fluids can contribute chemicals that are toxic to land animals and aquatic life as well as degrading to ground water quality.
  • Excess nutrients can be detrimental in aquatic habitats where they can lead to algal blooms. As the algae die off, the decomposition process can have a considerable influence on dissolved oxygen levels in a water body.  In addition, elevated concentrations of nitrate in ground water used for drinking water can have adverse health impacts.
  • Polluted stormwater can affect, most noticeably, surface waters that are used as drinking water sources thereby resulting in possible human health concerns and increased drinking water treatment costs.
  • Debris of all types—plastic, rubber, metallic, and construction materials can disable animals and birds, and can become lodged at culverts and bridges thereby creating an impediment to flow, increasing water-surface elevations, and possibly increasing the risk of flooding.

A growing public awareness of and concern for controlling water pollution during the first half of the 20th century lead to the passage of the Federal Water Pollution Control Act (FWPCA), P.L. 80-845, in 1948.  The FWPCA has been amended nine times between 1956 and 1987.  Most notably, the 1972 Amendments resulted in P.L. 92-500, commonly known as the Clean Water Act.  This Act restructured the responsibility for water pollution control and gave that responsibility to the Administrator of the U.S. EPA.  The 1977 Amendments created the basic structure, the National Pollutant Discharge Elimination System (NPDES), for regulating discharge of pollutants into waters of the United States.

The NPDES was the permit program established to set water-quality standards and to regulate point source pollutant discharge into waters of the United States.  Through provisions of the program which included establishment of water-quality criteria that point-source dischargers should not exceed and a construction grants program to help communities improve waste-water treatment plant capabilities, point-source discharge quality has improved.  However, as this improvement was taking place, the impact of stormwater runoff as a non-point source contributor to stream quality degradation became more evident. 

In 1990, the EPA promulgated rules to establish Phase I of the NPDES Stormwater Program.  The objective of the Phase I program was to implement a stormwater management program to control contaminant input to stormwater runoff in communities served by Municipal Separate Storm Sewer Systems (MS4s) and having populations of 100,000 or greater.  In December 1999, the Stormwater Phase II final rule was published in the Federal Register vol. 64, no. 235.  This rule expanded with some variation in approach the existing Phase I regulations to communities of less than 100,000 population that are located in “urbanized areas” as defined by the Bureau of Census.  Thus, the Town of Oro Valley due to its proximity to the Tucson metropolitan area is required to implement activities that will reduce the discharge of pollutants in stormwater to the “maximum extent practicable” (MEP) thereby aiding in the protection of water quality.

The Town of Oro Valley was required to submit a Stormwater Management Plan (SWMP) to the Arizona Department of Environmental Quality (ADEQ) by March 10, 2003.  This requirement was accomplished by the Stormwater Utility Commission (SWUC)—a volunteer group consisting of five Oro Valley residents.  The NPDES Phase II activity requires that small MS4s develop and implement best management practices (BMPs) and timelines for achievement of measurable goals to satisfy each of the following six minimum control measures:

a.  Public education and outreach,
b.  Public participation/involvement,
c.  Illicit discharge detection and elimination (IDDE),
d.  Construction site runoff control,
e.  Post-construction runoff control, and
f.   Pollution prevention/good housekeeping.

Throughout the permit period, March 2003 through December 2007, the permittees must evaluate the effectiveness of their chosen BMPs to determine whether or not the desired goals/objectives are being met.  All communities are required to submit an annual report to the ADEQ.  In Oro Valley, the Town Council will also receive an annual report.

Since the inception of the NPDES Phase I stormwater program in 1990, it has been a community’s responsibility to fund the program.  The requirement for community funding has been carried over to the NPDES Phase II stormwater program.  Failure of an identified Phase II community to file the required SWMP or to ignore the implementation of activities contained in the Plan would place the community in a non-compliant position.  Being in this status could lead to the issuance of fines by the ADEQ. 

The Town realized early the need to participate in the NPDES Phase II program and formed the SWUC in October 2001.  The Town has a tradition of forming and utilizing volunteer groups in various ways to help accomplish required programs.  This tradition results in a win-win situation as it gives residents an opportunity to be involved in Town activities and utilize their knowledge and skills, and it allows the Town to accomplish various programs at a minimum cost.  As an example, through the volunteer efforts of the SWUC members, the Town was able to write and submit the SWMP to ADEQ, generate a staffing and budget estimate for the SWMP, and develop a proposed fee structure that will recoup future stormwater program costs.  The work of volunteers on the SWUC resulted in an estimated savings of $50,000-$100,000 to the Town of Oro Valley.

As various elements of the SWMP are implemented by Town staff, two key components will be continued:

a.  Recognition of the importance of active involvement  of residents, organizations, and school groups in the accomplishment of SWMP objectives, and

b.  Compatibility of our new stormwater  program with existing programs and  Town regulations.  For example, grading permits, stormwater pollution prevention plans, and maintenance activities including road and right-of way upkeep will help to meet SWMP objectives.

Additionally, the upgrade or rectification of drainage/flow related problems is generally addressed through other funding sources.  However, the solutions to drainage/flow related issues will often with a minimal amount of additional effort and cost benefit the stormwater quality program.  Thus, through close coordination in the rectification of stormwater quantity and quality concerns in Oro Valley, it should be possible to maximize benefits and minimize costs.

On a routine basis, think about your actions, whether it is at home or at work, and what impact they may have on the environment and stormwater quality.  It has been shown that urbanization increases the variety and amount of contaminants carried into streams and washes.  The contaminants include:

a.  Sediment,
b.  Oil, grease, and toxic fluids from motor vehicles,
c.  Pesticides and nutrients from lawns and gardens,
d.  Viruses, bacteria, and nutrients from pet wastes and failing septic systems,
e. Trace metals and toxic organic compounds from roof shingles, motor vehicles, and improper handling and disposal of paints and household cleaning compounds, and
f.  Toxicological and physical affects of debris and waste material generated both residentially and commercially.   You can help to lessen the likelihood of contaminants entering stormwater runoff simply by thinking about and conducting your day-to-day activities in an environmentally friendly manner.  Here are a few suggestions for home and business:


a.  Use pesticides and fertilizers sparingly and only in recommended amounts.  Use organic mulch or biologically safer pest control methods whenever possible.
b.  Do not over water your lawn.  Consider the use of a soaker hose in lieu of a sprinkler.
c.  Compost or mulch yard wastes.  Do not leave it in the street, sweep it into a storm drain, or dump it in a wash or stream.
d.  Cover piles of dirt or mulch being used in landscaping projects.
e.  Do car washing and engine degreasing  at a commercial car wash that treats or recycles its waste water.
f.  Repair automobile fluid leaks before they become a major problem.
g.  Dispose of used automotive fluids, batteries, and tires as well as paints and cleaning solvents at designated drop-off or recycling centers.
h.  Pick up pet wastes and dispose of properly.  Flushing pet waste is the best disposal method.
i.  Inspect your septic system every 3-4 years and pump as necessary.  Do not dispose of household chemicals or toxic wastes in sinks or toilets that drain to a septic system.
j.  Use environmentally friendly landscaping techniques.  For example, permeable pavement will allow rain to soak through thereby decreasing runoff; rain barrels can be used to collect rooftop runoff for use on gardens and shrubs; and landscaped swales and rain gardens can be designed to make use of runoff generated on a residential lot.

Business/commercial property:

a.  Sweep up litter and debris from sidewalks, driveways, and parking lots to prevent their wash off during storm events.
b.  Cover grease storage containers and dumpsters; and keep them clean to avoid leaks.
c.  Report any chemical spill to the local hazardous waste cleanup team.
d.  Divert stormwater away from any disturbed or exposed areas on a construction site.
e.  Install silt fences, vehicle tire wash/mud removal areas, containment barriers around fluid storage areas, and vegetative cover to minimize the potential for sediment and contaminant movement from construction areas.
f.  Clean gasoline and other automotive fluid spills immediately and properly dispose of cleanup materials.  Facilities should be designed for spill containment and have operational oil/water separators.

In addition to adapting an environmentally friendly approach to your daily activities, you can become involved in one of the Town of Oro Valley programs which have goals of keeping our community a clean and aesthetically desirable place to live.  These programs include the ongoing Adopt-A-Roadway program and two new efforts—the Adopt-A-Trail and Adopt-A-Wash programs.

The Town of Oro Valley has identified coordinators for the roadways, trails, and washes programs.  The contacts are as follows: 

a.  Adopt-A-Roadway:  Carmen Ryan, 229-5070;
b.  Adopt-A-Trail:  Nancy Ellis, 229-5057; and
c.  Adopt-A-Wash: Jamie Hoppe, 229-4816.

As mentioned previously, all three programs have a common goal which is to keep Oro Valley’s landscape clean and litter free and help provide an aesthetically desirable place to live.  It is important to remember that any trash or other unwanted material which is disposed of improperly along roads and trails can ultimately end up in a wash or stream. When the trash comes in contact with water in a wash, it can become a contaminant source and can affect stormwater quality and even ground-water resources. It can also cause an accumulation of debris in culverts and under bridges, thereby affecting the ability to convey flood waters.  Additionally, involvement in any of these activities creates a win-win situation.  It helps the Town accomplish program goals at a minimum cost and it provides the participants a healthy activity, i.e., fresh air and sunshine, as well as an opportunity to meet others and perhaps make new friends.

Stormwater Utility Fee

In 2002, the Arizona Department of Environmental Quality in response to Environmental Protection Agency mandates required all municipalities of less than 100,000 people to implement programs and practices to meet various storm water quality and quantity standards. Unfortunately the Federal Government did not provide any funding to meet these standards.  This fee will address these federally directed requirements.

The Stormwater on your property taxes goes to the Pima County Regional Flood Control District and is managed and distributed by them.  These funds are used to eliminate and minimize flood and erosion hazards throughout the county and are primarily targeted to large flood control projects, for example, these funds paid for the levees along the CDO wash.

The fee will provide both visible and invisible benefits to Town of Oro Valley residents. The visible benefits will include additional street sweeping, vegetation control, culvert maintenance and minor repairs and maintenance after storms.

The less visible benefits include inspections for storm water control devices to ensure their proper operation, development of required storm water regulations and manuals, and studies and designs supporting mandated storm water activities.

This is included in your monthly water bill if you are an Oro Valley Water customer.  If you are a Tucson or Metro Water customer, you will receive a separate quarterly bill for $13.50 sent from the Oro Valley Water Department for the Stormwater Fee.  We have contacted both the Tucson and Metro Water providers to add this fee into their monthly billing system, but they were unable to accommodate our request.

Oro Valley Water customers are billed monthly in their water bill.  Tucson and Metro Water customers receive a quarterly bill in January, April, July and October.

We are sending a quarterly bill to reduce our overhead and administrative costs as much as possible to ensure we maximize the use of the funds for the tangible benefits.

The Oro Valley Water Department has an Automated Bill Payment (ACH) program available for all Stormwater customers.  This service offers an easy way to pay your stormwater bill without the hassle of remembering to write a check. Your stormwater bill is deducted automatically each month from your checking or savings account. To enroll in the ACH program please call 520-229-4816 or 520-229-5070 and an application for this program will be mailed to you.

The Stormwater Utility is managed in the Community Development and Public Works Department.  Any billing questions are handled by Stormwater Utility personnel. Please call 520-229-4816 or 520-229-5070.


The transaction privilege tax is commonly referred to as sales tax.  It differs from a true sales tax in that it is a tax on the privilege of doing business in Arizona.  The seller is liable for the tax but may pass the burden of tax on the purchaser.  For additional information, please refer to the Arizona Revised Statutes, the Arizona Department of Revenue, the Model City Tax Code or the Town of Oro Valley Tax Code.

A Transaction Privilege (Sales) Tax Application can be completed online at

The Arizona Department of Revenue collects Oro Valley tax along with the State and County Tax.  The form (TPT-1) for remitting the tax is available online at Forms must be remitted to the Arizona Department of Revenue.

Town Attorney

Generally no. Attorneys in the Legal department serve as attorneys for the Town government and Town officials, rather than for individual residents. Individuals must retain their own attorneys for legal advice and representation.

Traffic Matters

Yes, if you are eligible you may attend defensive driving school.  To see if you are eligible, and to learn more about Defensive Driving School, read below.

The Oro Valley Magistrate Court allows people who have received tickets for some moving violations to attend Defensive Driving School.

Who can go to school?
You are eligible if:

  • Your citation was for a civil moving violation.
  • You have not attended a defensive driving class for an Arizona citation in the last 12 months.
  • Your citation was not issued as the result of a collision in which any person was seriously injured or killed.
  • Your case has not been set for a civil traffic hearing.
  • You do not have a CDL (Commercial Driver License) in some instances, a person may be eligible to attend - please contact the court at 229-4780 for more information.
  • You are at least 18 years of age at the time of the violation.
  • Under 18 year of age must have parent permission - please contact the Court for more information.

If you are eligible and complete the school to the satisfaction of the Defensive Driving School and Supreme Court requirements, your traffic violation will be dismissed.

What if I have more than one violation on my citation?
If you have more than one violation on your citation you must handle all other violations before the court date on the citation.

Can I have extra time to attend Defensive Driving School?
You can call the Oro Valley Court and request an extension. The court will give you a 30 day extension from the date you called as long as you call before your court date. The first extension issued by the court is no charge, however any additional extensions have a $17.00 fee payable in cash, credit card or money order.  You must complete the class 7 days before the end date of the extension.

How can I enroll?
To confirm eligibility to attend Defensive Driving School and/or register for class, phone 1-888-334-5565 or go online to

NOTE: Motor Vehicle Division (MVD) will require you to attend Traffic Survival School (TSS) if you are found responsible for Red Light Violation(s) 28-645A3A or 28-647.  If you are eligible for Defensive Driving School and complete the class, the violation will be dismissed and MVD will not require you to attend TSS.

Why should I go to Defensive Driving School?

  • You will not have points assessed to your driving record.
  • You will not have to go to the court as long as this is the only violation.
  • You will not have to pay a fine.
  • The charge will be dismissed.

If you were cited for any of the following violations please read this notice.

  • 28-924A, 28-925A, 28-939, 28-957.01A, 28-956, 28-952. 28-931C, 28-957B, or 28-941

Equipment Repair Violations may be resolved one of three ways:

  1. by taking the automobile to any police officer or Sheriff’s Deputy and have them verify the repair by signing the back of your pink citation.
  2. by taking or faxing a copy of the invoice for the repair to the Oro Valley MagistrateCourt
  3. by paying the fine/sanction for the vehicle equipment violation. (See orange pamphlet or Bond Schedule).

You must have the repair(s) done within seven (7) days of receiving the citation and submit proof to the court before your court appearance or it will be treated as any other civil traffic citation.

If the repair has been made, the citation for the equipment violation will be dismissed. If you fail to have the repair made, the citation will be processed as any other civil traffic violation. (see the orange pamphlet or Bond Schedule).

The following is important information for you to know if you have received a driver license and/or registration suspension for driving without insurance pursuant to ARS § 28-4135A, 28-4135B or 28-4135C.

Effective September 30, 2009, Arizona Revised Statute (A.R.S.) §  28-4135 requires the Motor Vehicle Division (MVD) to administratively suspend the driver license and registration of any person convicted of a violation of A.R.S.§ 28-4135 (A), (B) and (C) upon receipt of the abstract of the record of judgment.  The monetary penalties associated with the violations of the above referenced statute remain the same and are:

  • $938 + surcharges and court fees, for a first offense 
  • $1383 + surcharges and court fees, for a second offense 
  • $1828 + surcharges and court fees, for a third offense

Effective September 30, 2009, the statute also allows the court to reduce or waive the penalty imposed for a violation of A.R.S. § 28-4135 if the person provides proof of both the following items:

  1. The defendant (driver) has not been found responsible of a violation of A.R.S. § 28-4135 within the past 24 months OR has not had more than one violation of A.R.S. § 28-4135 within the past 36 months as evidenced by the person's driving record.
  2. The defendant has purchased a six month policy of insurance that meets the requirements of A.R.S. § 28-4009.

The statue allows the courts to:

  • waive the monetary penalty
  • waive only the driver license suspension
  • waive only the registration suspension
  • waive both the driver license suspension and the monetary penalty 
  • waive both the dirver license suspension and registration suspension
  • impose a lower monetary penalty, or
  • any combination of the items listed here

Upon receipt of the record of judgment, MVD is responsible for entering a suspension of the defendant's driver's license and/or registration/plates in their system.  In order to ensure that the defendant is in compliance with the suspension and to receive timely notification from MVD, the defendant must ensure that MVD has their most current address.

The suspension of the defendant's driver's license/registration/plates is not effective until MVD mails the Corrective Action Notice to the address of record.  Service of the notice is considered complete upon the mailing of the Corrective Action Notice.  The Corrective Action Notice will provide information of the effective date for the suspension and reinstatement requirements (e.g., fees, SR22, proof of insurance, etc.).

Defendants may be eligible for a MVD issued restricted license if they obtain a SR22, proof of insurance and they comply with the additional criteria established by the MVD.

To determine eligibility and for any other questions regarding suspension, defendants should contact MVD at:

TTD Systems Only:     Phoenix (602) 712-3222   |  Elsewhere in Arizona 1-800-251-5866

Water Quality

This is most often caused by very tiny air bubbles in the water which will typically clear up after a few minutes as the air escapes to the atmosphere. The air is not harmful to health or plumbing. One option is to keep a pitcher of water in the refrigerator which allows time for the air bubbles to clear.

It’s necessary to flush fire hydrants to maintain water quality. High velocity water helps clean and scour the interior of the pipes. It flushes accumulated sediments out of the system, removes stale water and restores chlorine residual. It also ensures the operability of the fire protection system.

Chlorine is added to water in small amounts for disinfection. Like other water providers, Oro Valley Water Utility is required to maintain a detectable disinfectant residual in the distribution system to protect the public water system. Higher temperatures in the summer months can cause a more distinct chlorine taste and smell in the water.

A CCR is required by the Safe Drinking Water Act to be prepared each year for public water systems. This report provides information on water sources, levels of detected contaminants, and shows compliance with drinking water rules. These reports are posted on the Oro Valley Water Utility website. A post card is mailed to all customers before the end of July each year letting customers know that the latest report is available on the website.

Water hardness in the Oro Valley Water Utility service area ranges from 36 ppm to 270 ppm. Hard water is high in dissolved minerals, both calcium and magnesium. As water moves through soil and rock, it dissolves small amounts of these naturally-occurring minerals and carries them into the groundwater supply.

Hardness does not pose a health risk and is not regulated by state or federal agencies. In fact, calcium and magnesium in your drinking water can help ensure you get the average daily requirements for these minerals in your diet.

Hard water can interfere with cleaning tasks, from doing the laundry to washing dishes to taking a shower. Clothes can look dingy and feel rough and scratchy. Dishes and glasses get spotted and a film may build up on shower doors, bathtubs, sinks and faucets. Hard water can be treated by adding a water softener to laundry and the dishwasher or by installing an ion-exchange system to treat all of your household water. Ion exchange can increase the sodium content of the water, which may pose health concerns for your household.

The following classifications are used to measure hardness in water:

• Soft 0 to 60 parts per million
• Moderately Hard 61 to 120 parts per million
• Hard 121 to 180 parts per million
• Very Hard more than 180 parts per million

You can convert hardness levels in parts per million to hardness in grains per gallon, by dividing the hardness level by 17.1. To obtain the water hardness level in your neighborhood, please call Oro Valley Water Utility at 520-229-5000

Copper plumbing may cause bluish colored water. When water stands in copper pipe, the water may absorb some of the copper, making it appear blue. This is most common when the pipe is new. This is not harmful to health or plumbing and should gradually disappear over several months.

The pink growth or stain on bathroom fixtures is the result of a mold or a bacterium, specifically, Serratia marcescens. The mold is present in the air. Mold and bacteria grow wherever there is a warm, moist or humid environment, like a tub or showerhead. Regular cleaning with bleach or a cleaner that removes mildew will clear the mold. Wipe away standing water to reduce growth.

Water hardness is the measure of calcium and magnesium, while salinity is the measure of Total Dissolved Solids (TDS) including calcium, magnesium, potassium, and sodium.

No. Oro Valley Water Utility strives to provide a safe and reliable water supply that meets all federal and state regulations. Adding a water treatment system to your home is a personal preference.

Should you choose to add a water treatment system, it is important to follow manufacturer's specifications on cleaning and maintenance to avoid any potential water quality problems that may be caused by lack of maintenance or improper cleaning.

No. Oro Valley Water Utility does not add fluoride to the drinking water system. Some naturally occurring fluoride may be present due to the minerals in the aquifer.

This is a very common occurrence in the summer months. Water pipes acclimate to the temperature around them. When our temperatures rise in the summer, water pipes will absorb heat from the ground around them causing the temperature of the water to increase. The water may never be totally cold in the summertime because of the high temperatures.

Your Voice, Our Future

Phase 1 – Let’s talk! (Sep 2013 – May 2014)
Oro Valley residents and stakeholders established priorities through open conversations. Many events and outreach efforts provided the opportunity to discuss, debate and listen to one another to gain common understanding. The aim was to bring many voices together.

The results were formed into a big-picture vision statement about Oro Valley’s future. It answers the question, “What should Oro Valley be like in 10 years and beyond?” The Vision is further defined by twelve Guiding Principles that illustrate what matters most to the community. The community’s Vision and Guiding Principles were endorsed by the Town Council on May 7, 2014 and set the stage to build a long-range plan of action.

Phase 2 – Let’s think! (Jun 2014 – Nov 2015)
Residents and stakeholders came together to create a Plan with specific goals and polices for the future. The aim was to understand the community’s concerns and aspirations; clarify goals and policies; and address needs, preferences and trends. The product was the Your Voice, Our Future General Plan. At the end of Phase 2, the Plan was presented to the Planning and Zoning Commission for recommendation, then to the Town Council which tentatively adopted the Plan in November 2015.

Phase 3 – Do it! Make it so! (Dec 2015 – Nov 2016)
The Your Voice, Our Future General Plan was presented to the community to show how the document, created by Oro Valley residents, reflects the community's direction and to spark additional discussion. The Plan was finalized and formally adopted by Town Council on September 21, 2016. Oro Valley residents voted to ratify the Your Voice, Our Future General Plan on November 8, 2016.

The Your Voice, Our Future General Plan, ratified by the residents of Oro Valley, officially guides and inform residents, stakeholders, Town staff, and elected and appointed officials. Residents and stakeholders can look to the Plan to understand the vision of Oro Valley’s future. Town staff and elected and appointed officials use the Plan’s goals and polices as a foundation for decision making. Over the ten years following ratification, they will put the Plan into action through the action items listed in Chapter 6: Getting to Work.

Towns create plans in order to understand the community and set future directions. The Your Voice, Our Future General Plan helps us understand how Oro Valley has changed, what the community’s values are, and uses those values to guide decisions over the next 10 years.

Arizona state law requires all cities, towns and counties in Arizona to have an updated General Plan every 10 years that is approved by voters. A plan must include important topics, including water, land use, growth and circulation. The Your Voice, Our Future General Plan outlines directions for topics that are required and others that important to the community, like parks and recreation and the environment, and will be used to guide future decisions in the community.

A plan should also reflect changes in a community’s population. Oro Valley has changed since the last General Plan in 2005. There is no longer a “typical” Oro Valley resident. The 2005 Plan reflects the 2005 Oro Valley. The Your Voice, Our Future Plan reflects Oro Valley and community’s values today.

The community-led Your Voice, Our Future General Plan will help determine decisions made for Oro Valley over the next ten years. It takes a high level look at the community, and doesn’t set Town budgets or call for new taxes. The Plan includes a range of important topics such as public safety, natural beauty, parks and recreation and how to make our community more family-friendly. This Plan uses the community’s vision to set directions for residents, stakeholders, officials and Town staff to use in making decisions over the next decade.

Oro Valley residents voted to ratify the Your Voice, Our Future General Plan on November 8, 2016. Now, it’s time for action. The Plan will be used as guide over the next 10 years. It outlines actions as well as a specific implementation program to monitor results. Examples from the Plan include:

  • Create partnerships with higher education institutions and museums to share programs and cultural resources.
  • Integrate public art into Town parks and trail systems.
  • Integrate family-friendly amenities into the trail system, such as areas for play, rest, water, shade and learning.
  • Conserve scenic views of ridgelines, hillsides, peaks and foothills of the surrounding mountain ranges that contribute to the Town’s valued scenic character.
  • Plan for the growth of the community by creating an annexation strategy that reflects sound financial planning.
  • Provide consistent connections in the pedestrian and bikeway systems.

The Your Voice, Our Future General Plan will make a difference!