Calendar  ⋅  Contact  ⋅  Documents  ⋅  Employment  ⋅  FAQs  ⋅  Maps  ⋅  News  ⋅  Online Services  ⋅  Projects

Oro Valley FAQs


Civil Division

Classes and Programs



Constituent Services


Impounded Vehicles

Magistrate Court

Main Streets

Naranja Park Improvements

Outside Assignments

OV Dollars



Prosecution Division


Stormwater Management

Stormwater Utility Fee


Town Attorney

Traffic Matters

Water Quality

Your Voice, Our Future


The Oro Valley Business Navigator is a free service to applicable firms.

  1. A current Oro Valley Business license.
  2. The business is located within the Town limits.

The Oro Valley Business Navigator is a web-based directory, which allows business owners, citizens and developers the opportunity to search for and view a profile report of businesses within Oro Valley. The report includes the business name, address, telephone number, website address and a business photo. The report also includes a link to ‘Google Maps’ for driving directions to your business.

  • Business Retention and Expansion
  • Business Recruitment
  • Project Management

Civil Division

Statutes can also be accessed online at:                               
Arizona Revised Statutes - Links to all 49 Titles              

Law and Research Library Division of Arizona State Library Archives and Public Records
(602) 542-5297                      

The University of Arizona Law Library
(520) 481-2613

A written request for public records should be mailed to:

Town of Oro Valley
Attention: Town Clerk
11000 North La Cañada Drive
Oro Valley, Arizona 85737
(520) 229-4700
Town Clerk - Public Records

All Notice of Claims should be mailed within applicable statutes of limitations to:

Town of Oro Valley
Attention: Town Clerk
11000 North La Cañada Drive
Oro Valley, Arizona 85737
(520) 229-4700
Insurance Claim Form

Business license inquiries should be mailed to:

Town of Oro Valley
Attention: Town Clerk
11000 North La Cañada Drive
Oro Valley, Arizona 85737
(520) 229-4700
Town Clerk - Business License Information


Email your idea to Communications Administrator Misti Nowak at

You can download an electronic copy from this link or pick up a hard copy at Town Hall.


AZ Cities @ Work logoEver had questions about how cities and towns operate? Want a better understanding of economic impact on Oro Valley and other municipalities throughout Arizona?

The League of Arizona Cities and Towns, through its AZ Cities @ Work campaign, is working to help educate citizens about local government. Click here or visit to learn more!

The Town of Oro Valley constantly explores opportunities to receive grant funding in various and unpredictable amounts. In order to accept this funding, the capacity needs to be included in the budget to accept and spend these additional revenues. These monies are incorporated into the budget; however, it is at no cost to the Town.

When you call 9-1-1 in Oro Valley, your call will be answered by a dispatcher in our Police Communications Bureau. Dispatchers are trained to ask specific questions in order to determine and ensure they notify the appropriate, needed emergency services, such as police, fire or medical. The information gathered (i.e. incident location) by the dispatcher is relayed to the officers, via radio and mobile computers, and assist them in determining their driving response, with the flow of traffic or with lights and siren.

Because you called 9-1-1, you are a valuable asset to the investigation, no matter how big or small the incident may seem. Dispatchers will ask for information such as clothing descriptions, suspect information and details of an incident while it is in your sight and/or fresh in your memory. Police officers rely on you because your descriptions and observations may play an important role in the apprehension of a suspect and court testimony.

A case report will memorialize the event as it was reported to the police. After a police officer takes your report, a sergeant or other supervising officer approves it. If there is no further information on any suspects, witnesses or investigative leads, the case is closed. A closed case could be reopened if new information is obtained. If the report requires followup outside the patrol division, it is sent to the criminal investigation unit to be assigned to a detective. Depending on the active caseload, some cases take several days for the assigned detective to followup. All cases are sent to the Records Division, regardless if it is closed or assigned to detective.

As with any case, there is the chance one event may connect to similar incidents. All cases are analyzed by the Department’s Crime Analyst to determine crime trends or patterns and other avenues of the investigation. Assigned cases are prioritized by crime severity, solvability and impact on the community.

All cases are retained physically and on electronic file with the Oro Valley Police Department’s Records Unit. Active cases will not be released until an arrest is made or the case is closed. If you need a copy of a case, it is generally available for dissemination within 7-10 business days. There is a fee of $5.00 for a case report (10 or less pages); any additional pages are $0.25. We accept cash, money order or a cashier’s check.

Police officers and detectives must "build" a case in order to charge someone with a crime. By law, to charge someone with a crime, police authorities require probable cause. This means a certain threshold of physical, testimonial or factual evidence must be obtained.

In some situations, active cases can take up to five business days to reach their assigned detective. In criminal cases, when there is no arrest at the crime scene, the evidence is presented to the criminal prosecutor; he/she then makes a determination on the charges to be filed.

A criminal case falls into the category of felony or misdemeanor. As with all criminal cases, the criminal prosecutor finalizes appropriate charges, and if the case is a felony, it is presented to a grand jury for indictment. If the prosecutor declines the case, based on either a lack of evidence or other factors, the case may be waived from a felony to a misdemeanor, or dismissed entirely.

Forensic evidence consists of items of evidentiary value not immediately visible at a crime scene. For example, items touched or used by a possible suspect may contain DNA or fingerprints. Fingerprints may only be obtained from a smooth surface.

If forensic evidence is present, specially trained technicians collect it and it is sent to a crime lab for further analysis. Once laboratory evidence is obtained, it is used to scientifically connect a suspect to the crime.

For example, a recent case illustrated how forensic evidence can help solve a case. During an investigation, a series of reports indicated that a suspect entered female tenant apartments who were not home and performed illegal sexual acts. Forensic evidence collected at the scenes was able to identify a suspect. When an OVPD patrol officer arrested the suspect on an unrelated charge, detectives were able to use the forensic evidence to connect and charge the suspect with the crimes.

The Oro Valley Police Department has a policy that outlines discipline for officers who do not appear in court. If you have received a civil or traffic citation and the officer does not appear in court, the citation may be dismissed. If you are appearing in court on a criminal matter, not related to traffic laws, and the officer does not appear, the case will continue if the prosecutor can prove the case with other witnesses or victims in the case. If the officer’s testimony is important to the case, the prosecutor may request a continuance or dismiss the case.

The Magistrate Court collects citation fines and disburses the revenue as Arizona State law mandates. A majority of the fines are disbursed to the State of Arizona. The remaining funds are provided to the Town to offset the Court’s budget. It remains a constant misconception that writing citations is a profit-making venture for the Town. Traffic citations are used to modify driving behavior, which promotes public safety on Oro Valley roadways.

The Oro Valley Police Department provides 24 hour a day police services. An Oro Valley dispatcher will answer the phone any time, day or night, if you call 911. You can also reach communications personnel by dialing the non-emergency number, (520) 229-4900, and follow the automated prompts.

The office hours of the Police Department are Monday – Friday from 8 am - 5 pm. If you need to speak with Records, Property and ID or any member of Command Staff, please do so during office hours.

If you come to the Police Department before 8 am or after 5 pm and need to speak to an officer, please go to the Department’s north lobby. The north lobby is open 24 hours; however, it is not staffed. There is a phone inside the north lobby for you to call communications personnel and they will contact an officer for you. There are signs posted on the exterior of the Police Department’s building to direct you to the north lobby.

Yes. The Oro Valley’s Citizen Volunteer Assistants Program (CVAP) members fingerprint citizens.  For more informcation, please click on Fingerprinting.

Citizen Volunteer Assistants Program (CVAP) provides the opportunity for active adult citizens to serve their community by assisting the Oro Valley Police Department in non-emergency situations.

Volunteers are an effective visual crime deterrent by patrolling residential neighborhoods, business complexes and shopping centers. They provide officers with assistance at accidents, incidents and events. Volunteers routinely help citizens needing directions or assisting after their vehicle breaks down. They utilize a patrol car equipped with a License Plate Reader that detects stolen vehicles, stolen license plates, warrants and missing people. The Volunteers also have members on a call out team that are contacted when patrol officers need their assistance at a scene. They have been called out for incidents including gas leaks, neighborhood evacuations as well as fatal traffic accidents. During Oro Valley events such as El Tour De Tucson, Holiday Parade, Halloween Safe Treats, Arizona Distance Classic, July 4th Celebration and IronKids Triathlon, the Volunteers provide assistance with setup, breakdown and traffic control.

Volunteers can be found assisting in the main police station and the Rancho Vistoso substation. They answer phone calls and assist citizens with general questions and directions. Volunteers assist Community Resource Officers with community presentations and community safety events. They also produce and tabulate Citizen Surveys, which are distributed to citizens by patrol officers, school resource officers, community resource officers and volunteers. The Citizen Survey's statistics are reported quarterly to the Chief’s Advisory Committee and are published on the Department’s website. The Volunteers manage the Police Department’s public fingerprinting program. Other special assignments include assisting the Town’s Fleet Mechanic, computing collision statistics for the Department’s Motor/Traffic Unit, updating the citation sanction envelopes for the Oro Valley Magistrate Court, Video ID and the Darkhouse programs.

The Volunteers are an invaluable resource to the Police Department, the Town and the community. For additional information, please visit our CVAP webpage.

No, CVAP members are not trained to enforce any traffic laws. We rely on our CVAP members to be extra eyes and ears while on patrol and report anything that may need an officer’s attention. In addition, they assist in a variety of areas.

No, Oro Valley does not have any speed detection or red light cameras. Many citizens have noted the small white cameras mounted on top of the traffic signal posts. The cameras do not detect speed or check for red light violations. The purpose of the camera is to facilitate traffic in the intersection. The live picture is linked to the traffic signal box. When vehicles enter the area monitored by the camera, it tells the light that there is a need to cycle. This technology has moved traffic management forward. It allows the traffic light to cycle based on the traffic needs at the time, as opposed to being set to cycle on a timed loop.

The monopole tower located at the Oro Valley Police Department was constructed to support the Pima County Wireless Integrated Network (PCWIN). The mission of the PCWIN project is to design, procure, deploy and operate a countywide public safety voice communications network; improve public safety radio interoperability; and to design, construct and operate a countywide communication center and emergency operations center.

Interoperability has been heightened as a nationwide concern since the national terrorist attacks of 9/11. Public safety agencies across the state are often hampered in communications with one another because they are not on the same bandwidth or frequency in their operational communications. Arizona and its counties have tried to address this dilemma for nearly a decade. Jurisdictions within Pima County recognized the need to put a system in place that allowed police, sheriff, emergency and fire entities, municipal and county jurisdictions to be able to communicate with one another. PCWIN is intended to provide this ability through the platform system that County voters approved.

The success of this project depends largely upon the cooperating jurisdictions throughout Pima County. It is important to strategically place the required equipment throughout the region in accordance with the technical developers. The site at OVPD was chosen for the ability to provide adequate coverage to the terrain in the northwest portion of Pima County and the proximal distance to appropriate technological infrastructure.

The OVPD take-home vehicle program began prior to December 3, 1985. When the Chief of Police identifies the benefit of assigning a specific unit or individual with a take-home-vehicle, the vehicle is assigned. The following considerations are accounted for when issuing take-home vehicles:

  • Members are subject to on-call responsibilities
  • Reduce response times to critical incidents
  • Geographical location of members’ duty stations
  • Operational necessity based on assignment
  • Enhanced supervision and service audit capabilities

Other agencies reviewed and studied their successful take-home vehicle programs and determined the common themes OVPD has, these include:

Crime Prevention: Criminals are less likely to commit crimes in a neighborhood where a marked police vehicle is parked. Residents feel safer due to the “billboard effect”.

Cars Last Longer/Cost Less: Five to six years is the typical life span of a 24/7 police car used by several officers. Take-home cars have an expected life expectancy of seven years minimum. There is an approximate 5% increase each year for the purchase of a new vehicle and associated equipment. Additionally, each time a vehicle is built-out to specifications, there is a measurable cost for the labor of each task performed.

Currently, members with take-home vehicles are responsible to coordinate and schedule the service of his/her assigned vehicle. To date, one employee is responsible for the scheduling and coordination of all non take-home vehicles. Absent the take-home vehicle program, the fleet maintenance employee’s workload would increase beyond the ability of one individual. At a minimum, this would require the hiring of a part-time employee to assist in the maintenance and upkeep of the fleet.

A Sense of Ownership: History dictates members generally take better care of cars personally assigned to them, which also increases morale and can be a recruitment tool. During an August 6, 2008 study session on Police Recruitment and Retention, it was suggested by Town Council that the Police Department complete a recruitment and retention survey to identify what is important to our officers. The results of the survey indicated a take-home vehicle program was the most popular strategy. Since police recruiters are drawing from the same applicant pool, it is important that candidates consider every facet of employment.

It is easier to hold an individual accountable then multiple people using the same vehicle. Additionally, the fleet looks better, the professional projection of OVPD is bolstered and accountability is increased.

Overtime is Decreased Almost Daily: Members with take-home vehicles can respond to calls on their way to work, allowing members already on duty to leave at their scheduled time. If they did not have take-home vehicles, this would create overtime by holding over the scheduled shift. The alternative would be to “stack” calls for service causing delayed responses until the oncoming shift is available. Calls for services include motor vehicle accidents, emergency calls in progress, etc.

Quicker Response and Preparedness to Critical Incidents: Every member with a take-home vehicle, including officers assigned to critical response units, can respond from home at anytime with all the needed equipment. Without a take-home car, members must respond to the station first (perhaps passing the incident location or being stuck in traffic), locate a vehicle, gather equipment, load equipment and then respond. In critical situations, such as barricaded persons, shootings, explosive device threats, manhunts, etc., swift workforce deployment is vital when minutes count.

Lastly, and Perhaps the Most Important to Many People: It saves tax dollars! Figures studied by agencies, such as Galloway Township Police Department, Tacoma Washington Police Department and Golf Coast University’s Southwest Center for Public and Social Policy, published findings of take-home vehicles. The studies focused on take-home vehicles versus pool vehicles. All the studies found take-home vehicles were less expensive than operating pooled vehicles. The studies also cited much of the same benefits the Town receives with the current Police Department Take-Home Vehicle program. OVPD take-home vehicles cost on average 25% less to operate than pool vehicles.

It is true there may be added expenses with fuel and extra miles when the employee drives to and from their residence; however, many times, the benefits mentioned produce an overall savings. In conclusion, a take-home vehicle provides a higher level of service and higher level of safety to the community.

Naranja Park Improvements

For the latest construction updates, please follow this link.


A recruit must be twenty-one (21) years of age by graduation date from Basic Academy.  There are no maximum age limits.

When police officer positions become available or when Council approves new positions for growth or annexation, a recruiting process will begin and dates for testing will be scheduled.  Scheduled Process Information

To get an applicant through the background phase, it can take several months.  To get an applicant through the academy and solo patrol on the street takes approximately seven months.

Basic Academy at CARLOTA is eighteen (18) weeks. Basic Academy at SALETC is sixteen (16) weeks.  Basic Academy at the Pima County Sheriff's Office is twenty-two (22) weeks.

Generally, an officer must be out of Field Training and off probation with a varying number of years as a police officer.  There are exceptions, which it is based on current situations and the departments needs at that time.

Stormwater Utility Fee

In 2002, the Arizona Department of Environmental Quality in response to Environmental Protection Agency mandates required all municipalities of less than 100,000 people to implement programs and practices to meet various storm water quality and quantity standards. Unfortunately the Federal Government did not provide any funding to meet these standards.  This fee will address these federally directed requirements.

The Stormwater on your property taxes goes to the Pima County Regional Flood Control District and is managed and distributed by them.  These funds are used to eliminate and minimize flood and erosion hazards throughout the county and are primarily targeted to large flood control projects, for example, these funds paid for the levees along the CDO wash.

The fee will provide both visible and invisible benefits to Town of Oro Valley residents. The visible benefits will include additional street sweeping, vegetation control, culvert maintenance and minor repairs and maintenance after storms.

The less visible benefits include inspections for storm water control devices to ensure their proper operation, development of required storm water regulations and manuals, and studies and designs supporting mandated storm water activities.

This is included in your monthly water bill if you are an Oro Valley Water customer.  If you are a Tucson or Metro Water customer, you will receive a separate quarterly bill for $13.50 sent from the Oro Valley Water Department for the Stormwater Fee.  We have contacted both the Tucson and Metro Water providers to add this fee into their monthly billing system, but they were unable to accommodate our request.

Oro Valley Water customers are billed monthly in their water bill.  Tucson and Metro Water customers receive a quarterly bill in January, April, July and October.

We are sending a quarterly bill to reduce our overhead and administrative costs as much as possible to ensure we maximize the use of the funds for the tangible benefits.

The Oro Valley Water Department has an Automated Bill Payment (ACH) program available for all Stormwater customers.  This service offers an easy way to pay your stormwater bill without the hassle of remembering to write a check. Your stormwater bill is deducted automatically each month from your checking or savings account. To enroll in the ACH program please call 520-229-4816 or 520-229-5070 and an application for this program will be mailed to you.

The Stormwater Utility is managed in the Community Development and Public Works Department.  Any billing questions are handled by Stormwater Utility personnel. Please call 520-229-4816 or 520-229-5070.


The transaction privilege tax is commonly referred to as sales tax.  It differs from a true sales tax in that it is a tax on the privilege of doing business in Arizona.  The seller is liable for the tax but may pass the burden of tax on the purchaser.  For additional information, please refer to the Arizona Revised Statutes, the Arizona Department of Revenue, the Model City Tax Code or the Town of Oro Valley Tax Code.

A Transaction Privilege (Sales) Tax Application can be completed online at

The Arizona Department of Revenue collects Oro Valley tax along with the State and County Tax.  The form (TPT-1) for remitting the tax is available online at Forms must be remitted to the Arizona Department of Revenue.

Traffic Matters

Yes, if you are eligible you may attend defensive driving school.  To see if you are eligible, and to learn more about Defensive Driving School, read below.

The Oro Valley Magistrate Court allows people who have received tickets for some moving violations to attend Defensive Driving School.

Who can go to school?
You are eligible if:

  • Your citation was for a civil moving violation.
  • You have not attended a defensive driving class for an Arizona citation in the last 24 months (amended to every 12 months, effective 7/1/2015 per the Arizona State Legislature).
  • Your citation was not issued as the result of a collision in which any person was seriously injured or killed.
  • Your case has not been set for a civil traffic hearing.
  • You do not have a CDL (Commercial Driver License).
  • You are at least 18 years of age at the time of the violation.
  • Under 18 year of age must have parent permission - please contact the Court for more information.

If you are eligible and complete the school to the satisfaction of the Defensive Driving School and Supreme Court requirements, your traffic violation will be dismissed.

What if I have more than one violation on my citation?
If you have more than one violation on your citation you must handle all other violations before the court date on the citation.

Can I have extra time to attend Defensive Driving School?
You can call the Oro Valley Court and request an extension. The court will give you a 30 day extension from the date you called as long as you call before your court date. The first extension issued by the court is no charge, however any additional extensions have a $17.00 fee payable in cash, credit card or money order.  You must complete the class 7 days before the end date of the extension.

How can I enroll?
To confirm eligibility to attend Defensive Driving School and/or register for class, phone 1-888-334-5565 or go online to

NOTE: Motor Vehicle Division (MVD) will require you to attend Traffic Survival School (TSS) if you are found responsible for Red Light Violation(s) 28-645A3A or 28-647.  If you are eligible for Defensive Driving School and complete the class, the violation will be dismissed and MVD will not require you to attend TSS.

Why should I go to Defensive Driving School?

  • You will not have points assessed to your driving record.
  • You will not have to go to the court as long as this is the only violation.
  • You will not have to pay a fine.
  • The charge will be dismissed.

If you were cited for any of the following violations please read this notice.

  • 28-924A, 28-925A, 28-939, 28-957.01A, 28-956, 28-952. 28-931C, 28-957B, or 28-941

Equipment Repair Violations may be resolved one of three ways:

  1. by taking the automobile to any police officer or Sheriff’s Deputy and have them verify the repair by signing the back of your pink citation.
  2. by taking or faxing a copy of the invoice for the repair to the Oro Valley MagistrateCourt
  3. by paying the fine/sanction for the vehicle equipment violation. (See orange pamphlet or Bond Schedule).

You must have the repair(s) done within seven (7) days of receiving the citation and submit proof to the court before your court appearance or it will be treated as any other civil traffic citation.

If the repair has been made, the citation for the equipment violation will be dismissed. If you fail to have the repair made, the citation will be processed as any other civil traffic violation. (see the orange pamphlet or Bond Schedule).

The following is important information for you to know if you have received a driver license and/or registration suspension for driving without insurance pursuant to ARS § 28-4135A, 28-4135B or 28-4135C.

Effective September 30, 2009, Arizona Revised Statute (A.R.S.) §  28-4135 requires the Motor Vehicle Division (MVD) to administratively suspend the driver license and registration of any person convicted of a violation of A.R.S.§ 28-4135 (A), (B) and (C) upon receipt of the abstract of the record of judgment.  The monetary penalties associated with the violations of the above referenced statute remain the same and are:

  • $930 + surcharges and court fees, for a first offense 
  • $1390 + surcharges and court fees, for a second offense 
  • $1850 + surcharges and court fees, for a third offense

Effective September 30, 2009, the statute also allows the court to reduce or waive the penalty imposed for a violation of A.R.S. § 28-4135 if the person provides proof of both the following items:

  1. The defendant (driver) has not been found responsible of a violation of A.R.S. § 28-4135 within the past 24 months OR has not had more than one violation of A.R.S. § 28-4135 within the past 36 months as evidenced by the person's driving record.
  2. The defendant has purchased a six month policy of insurance that meets the requirements of A.R.S. § 28-4009.

The statue allows the courts to:

  • waive the monetary penalty
  • waive only the driver license suspension
  • waive only the registration suspension
  • waive both the driver license suspension and the monetary penalty 
  • waive both the dirver license suspension and registration suspension
  • impose a lower monetary penalty, or
  • any combination of the items listed here

Upon receipt of the record of judgment, MVD is responsible for entering a suspension of the defendant's driver's license and/or registration/plates in their system.  In order to ensure that the defendant is in compliance with the suspension and to receive timely notification from MVD, the defendant must ensure that MVD has their most current address.

The suspension of the defendant's driver's license/registration/plates is not effective until MVD mails the Corrective Action Notice to the address of record.  Service of the notice is considered complete upon the mailing of the Corrective Action Notice.  The Corrective Action Notice will provide information of the effective date for the suspension and reinstatement requirements (e.g., fees, SR22, proof of insurance, etc.).

Defendants may be eligible for a MVD issued restricted license if they obtain a SR22, proof of insurance and they comply with the additional criteria established by the MVD.

To determine eligibility and for any other questions regarding suspension, defendants should contact MVD at:

TTD Systems Only:     Phoenix (602) 712-3222   |  Elsewhere in Arizona 1-800-251-5866

Classes and Programs


CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.

Any message regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. These may include AMBER alerts, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices.

This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.

The CodeRED database contains information received from public databases, including regional phonebooks. However, no resident should assume that their information is in the system. The home page of the Oro Valley website,, has a link to the CodeRED Community Notification Enrollment page where you can register online. If you cannot register online, you can call 520-229-4927 and speak with one of our communications specialists to complete your registration over the telephone.

Yes. Fill out the CodeRED registration form but be sure to select the “This address is a business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.

After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.

CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.

A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and “CodeRED General” as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.

Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the police or fire department.

Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.

If the line is busy, CodeRED will try two more times to connect.

• If your contact information has changed and you have not registered your new information.
• If you only have a landline at your residence, the power is out and you did not register an alternate phone number.
• If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine. 
• If you have a privacy manager on your main phone and you did not register an alternate phone number.

Oro Valley will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.

Constituent Services

Please report any graffiti to the Oro Valley Police Department at their non-emergency phone number 520.229.4900. If it is after normal business hours, please listen to the automated prompts in order to speak to a dispatcher.

Federal law prohibits local government jursidictions from regulating cable pricing and rates. All cable/internet providers are welcomed by the Town to conduct business within Oro Valley and it is solely the decision of these private businesses in determining where they want to provide products and/or services. Consequently, all cable/internet service issues need to be directly addressed through your cable/internet provider.

The Town does not currently host any paint or hazardous waste pick-ups. Any residents who wish to dispose of hazardous waste, such as old paint, can drop off at the Household Hazardous Waste (HHW) Collection Center located at 14425 N. Oracle Road (Catalina Transfer Station). Please visit the HHW Program's website for contact information and hours of operation which are provided at the following link:

Household Hazardous Waste Program

There are several trash service providers that operate within the Town and are options for residents; however, some homeowner associations (HOAs) enter into a contractual agreement with a specific company for servicing their entire subdivision, which may result in a reduction of that HOA’s overall cost for service.

Companies serving Oro Valley:  

Republic Services    Waste Management    Right Away Disposal    Titan Recycle & Trash

OV Dollars

StoreFinancial is an international payment systems processor based in Overland Park, Kansas (a suburb of Kansas City, Missouri) that offers the most comprehensive turn-key shopping center gift card program in the world.

The value of the gift card will be written on the back of the gift card and may be listed with the materials that came with the gift card at the time of purchase. Other options include calling the number on the back of the gift card, check, or visit the Customer Service Desk or Management Administration Office during normal business hours.

If a transaction is declined, the customer should check the balance (see, “How can a customer find the available balance on the gift card?), tell the cashier how much is available on the gift card to use towards the purchase, and pay the remainder with another form of payment.

Merchants may credit gift cards, subject to their return policy, back to the gift card used to make the original purchase. For this reason, it is very important that customers keep gift cards and receipts. Funds credited by the merchant will be available 3-5 days after the return is processed. If the gift card is not present, the merchant may issue a store credit, store valued gift card or exchange. Please note that voided transactions may take up to 7 days to be credited back to the gift card’s available balance.

No, the gift card is not re-loadable.  However, returns and credits can be applied.

Contact the shopping center management office or call the number on the back of the gift card.

Please contact the Town of Oro Valley Administration office or call the number on the back of the gift card for more information.

Yes. The customer should inform the cashier how much to deduct from the gift card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between gift cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.

No. The gift card cannot be used at ATMs, Pay at Pump Gasoline, or for tips or gratuities.

No. One of the safety features of the gift card is its consistent appearance. At this time, gift cards cannot be personalized or embossed with any recipient’s name.

No. The gift card will decline if these types of purchases are attempted.

Yes. Contact the shopping center management office or call the number on the back of the gift card for more information.

Keep the gift card, even after the balance is depleted, in case items need to be returned. A merchant might ask a customer to present the gift card as proof of purchase.

Prosecution Division

A misdemeanor is a minor crime punishable by a fine and no more than six months in jail.  A felony is a serious crime that carries a potential prison sentence in the Arizona Department of Corrections often for an extended period of time.

Felonies are tried in the Pima County Superior Court by the Pima County Attorney’s Office.  The Oro Valley Prosecutor’s Office does not handle felony cases.  We are strictly a misdemeanor court.

If you are the defendant and you have not hired an attorney, then you are welcome to contact the Oro Valley Prosecutor’s office at 520-229-4760 and ask to speak to the prosecutor assigned to your case.  If you have hired a defense attorney, please direct all your questions for the prosecutor through your attorney.  The prosecutors cannot speak with you after you have hired an attorney.

If you are the victim or witness in a case you may call the Oro Valley Prosecutor’s Office at 520-229-4760 and you will be directed to the Senior Paralegal or to the Prosecutor assigned to the case.  Please provide us with the defendant’s name so that we are prepared to discuss the case with you.  If you are a victim and you have hired an attorney please have your attorney speak with our office.

If you are the defendant and you have hired an attorney, then your attorney is provided with a copy of the police report from our office.  Please contact your attorney should you wish to review your report.   

If you personally would like to purchase a copy of your report, you may contact the Oro Valley Police Department Records Division and arrange to pick up a police report from them.  For more information please see the Oro Valley Police Department Records Section.

The Oro Valley Police Department now offers accident reports online.  Please visit their accident report webpage.


The Oro Valley Police Department is a full service organization, dedicated to the prevention of crime, disorder and social harm. In order to be effective, there must be a balance of officers assigned to different units within the organization. To find the balance of the Traffic Unit, the command staff looks at several different factors, including, but not limited to the following:

  • historical information
  • traffic related statistics
  • public concern
  • schools
  • special events
  • traffic flow
  • traffic accidents
  • input from citizens & officers
  • make up of the Town
  • motorcycles’ ability to swiftly navigate to an incident through congested traffic

Citizen surveys consistently rate traffic issues in the top three areas of their concerns. The Department acknowledges that the citizens of Oro Valley want a proactive police department rather than to be a victim of a crime or being injured or killed in a traffic accident.

In 2005, the Department’s philosophy was confirmed when a Fresno, California study titled “Aggressive Traffic Enforcement” was completed by a group of health care professionals, including doctors and nurses. This study indicated aggressive traffic enforcement did reduce crime, traffic related injuries and fatalities. It also indicated that if there were reductions of aggressive traffic enforcement, the benefits gained, would diminish after two to eight weeks.

The Oro Valley Traffic Unit consists of one (1) Motor Sergeant and eight (8) Motor Officers. The Traffic Unit works under the philosophy of the three E’s: Education, Enforcement and Engineering. With this philosophy, the Traffic Unit determines the daily needs of the Town and takes the proactive approach at prevention, which reduces fatal and injury related vehicle collisions. A significant portion of the equipment utilized by the Motor Officers is provided by grant funding through the Arizona Governor’s Office of Highway Safety (GOHS).

The Traffic Unit is tasked with the following:

  • Aggressive traffic enforcement
  • Evaluate traffic statistics for optimal deployment
  • Commercial vehicle inspections
  • Felony DUI investigation / follow-up
  • Driver education / awareness
  • Special event coordination
  • Criminal traffic investigations
  • Responding to traffic concerns / complaints
  • Traffic congestion
  • Reducing liability to the Town
  • Traffic safety (working with Town engineers to ensure safe roadways)

For traffic related questions or concerns, please call our Traffic Hotline 520-229-4933 and an officer will contact you.

One of the missions of the Oro Valley Police Department is to provide a very rapid response time for dispatched calls for service. This drastically increases the chances of catching a criminal during the commission of a crime. Knowing their Police Department can respond to any situation quickly, citizens have an instilled safe feeling. Having officers in their vehicles ready to respond is vital to the success of this mission.

Patrol officers are assigned to one of four beats (areas of deployment) for 10-hour shifts. The most proactive way to address our response commitment is to have officer’s complete as much work as possible inside their vehicles. To do this, they often park their vehicle somewhere inside their beat. During these 10 hours, their vehicles become their offices; allowing them to handle all responses for service, paperwork generated, investigations and communications with other involved officers, will occur from the vehicle.

Officers are also trained to prevent crime and to be available to the public. One of the best ways to deter crime is to park in a business complex while completing paperwork. This invites the community to approach the officer with any questions and concerns they may have.

On most calls for service, more than one officer will respond. Officers work as a team and will split up investigative responsibilities. Once the investigation is complete, officers sometimes need to meet to exchange paperwork and information.

It should be noted that police officers do not have a designated lunch hour. Officers must find time during their shift to eat between calls. It is common for officers to bring their meal and eat in their vehicle.

During the police academy, a police recruit is required to go through 40 hours of intensive driver training. This training includes; pursuit driving, escape driving, backing, braking and reaction time testing. Each of these components of driving are considered multitasking as the officer must also listen to, react and transmit on the police radio. The police recruits are required to successfully complete driver training prior to becoming certified police officers.

Once certified, Oro Valley Police Officers are required to attend annual in-service driver training.

Although talking on the cell phone and driving can be dangerous, officers may need to use their phones while responding to calls for service. They may be obtaining additional information from other officers, dispatchers or the reportee of a call.

The philosophy of the Oro Valley Police Department (OVPD) is to deter crime proactively. To do this, officers are expected to patrol the residential communities and business complexes within their assigned beats. We also rely on our citizens to assist us in reporting suspicious activities within their neighborhoods. If a citizen observes something unusual, they are encouraged to call the police and report the activity. In addition to regular patrol, OVPD utilizes a variety of resources to patrol neighborhoods, which includes the Community Action Team and Bike Officers.

Bicycle Officers supplement marked patrol units. They concentrate their efforts on patrolling commercial complexes and parks, which allows marked units the ability to patrol neighborhoods more frequently.

Oro Valley Police Department maintains law enforcement statistic records, which include calls for service, the number of officers per 1000 residents and the types of crimes that occur within the Town.

                                   1997          2008           2010
Calls for Service        8,550        16,757         17,186
Population                22,834      *43,223     **41,011

* 2008 population is a PAGNET estimate
** 2010 population based on actual Census 2010 data

The increase in calls for service and the population rise show a correlated increase with both categories nearly doubling since 1997.

Despite the rise in calls for service, it is the mission of OVPD to remain very proactive. High visibility is a key element of crime deterrence. Being visible to the community is essential and will remain a priority for OVPD.

The Oro Valley Police Department is very proud of the service it provides to all citizens. The Police Department routinely receives letters of appreciation from citizens thanking an officer for providing assistance by changing a tire or calling a tow truck for them. Unfortunately, there are times when an officer must pass by a stranded motorist while en route to a call.

Officers have very strict guidelines to follow regarding the response to calls for service. Most of the time officers respond to calls without their lights and/or sirens on. There is no visible distinction when an officer is responding to 911 calls for service. An officer’s priority is the 911 call they are dispatched to; therefore, you may see an officer drive by a stranded motorist in need of assistance. Because public safety is paramount to the Oro Valley Police Department, the officer is expected to conduct a visual check of the motorist, while passing. In most cases, if it appears the motorist is in immediate jeopardy, the motorist immediately becomes the priority. If the officer determines the motorist is in no serious danger, they will continue to respond to the dispatched call. It is also commonplace for the officer to return to the stranded motorist area after their dispatched call, to check on the motorist or for the officer to call another available unit to check on the motorist.

No. Arizona Law [A.R.S. § 28-903(B)(C)] prohibits motorcycles from passing between two vehicles or passing within the same lane as another vehicle. A.R.S. § 28-903(E) states this does not apply to police motorcycles operating in performance of their official duties.

Oro Valley motorcycle officers have successfully completed rigorous training before they are allowed to operate a police motorcycle. Part of that training includes traveling between cars, known as “white lining”. There are several reasons you may see a motorcycle officer white line. Several examples are as follows:

  • An officer is responding to a call for service where lights and sirens are not warranted, but there is a need for a timely response. In order to get in front and around traffic, the officer may white line.
  • When motorists see a police motorcycle operating with its lights and sirens on, they often pull to the left instead of the right, or stop abruptly. The motor officer may determine in congested traffic, it is safer for him/her to white line, rather then try to get vehicles to move to the right with their lights and sirens.
  • An officer is looking for violations or criminal activity. Officers are trained to white line while vehicles are stopped for a red light. This gives the officer the opportunity to look for such violations as registration violations, children not in the required child seats, or violations of having an open alcoholic beverage container. White lining also allows a motorcycle officer the opportunity to smell such things as burning marijuana coming from a vehicle.

Whatever the reason an officer might white line, all officers are required to operate police vehicles with due regard for the public. The motorcycle officer goes through extensive training and if he does not feel he can safely white line, he won’t.

Oro Valley officers do not have a daily, weekly or monthly quota. In addition to responding to dispatched calls for service, officers are expected to create self-initiated activity such as motorist assists, conducting field interviews with suspicious persons, enforcing traffic laws and patrolling business and residential areas. An officer’s supervisor will ensure the officer is being productive by monitoring his/her activity.

The police motor officers do not seek out trees and bushes with the intent to hide from the motoring public. They sit under trees as a matter of self-preservation. The dedicated officers that volunteered for this assignment gave up the climate control that other officers have while operating a car, truck or SUV. Sitting under a tree while monitoring traffic, is a simple way for the motor officer to battle the hot Oro Valley sun while pursing the overall mission of public safety on the Oro Valley roadways.

Modern police training emphasizes there is no such thing as a “routine” traffic stop. An officer is more likely to be killed on a “routine” traffic stop than during almost any other activity.* The driver being stopped may be fleeing a serious crime, transporting illegal drugs, be in a stolen car or have a warrant. The officer making the stop does not know whom he has until he is standing at the driver’s window. Faced with this reality, officers are trained to make a stop, hoping for the best, but planning for the worst. Part of this training includes having a numerical advantage. Our officers are encouraged to stop with their colleagues whenever possible, as it is certainly better to have additional officers at a scene before they are needed. At a minimum, the presence of an additional officer allows the stop officer to concentrate on the administrative tasks associated with the stop while his “back up” focuses on the safety of all involved.

Remember, it is not uncommon for traffic stops to develop into something more serious and end with an arrest. The single most dangerous time for police officers is while making an arrest. Both common sense and good police practice demand more than one officer if possible.* Excluding arrests, many activities such as D.U.I. investigations, vehicle searches, inventories and impounds require two officers in order to conduct a stop safely and within policy.

* For more information regarding officers killed in the line of duty, visit F.B.I Uniform Crime Reports Law Enforcement Officers Killed and Assaulted website.

Utilizing traffic stops is one of the most effective and common ways for a patrol officer to come into contact with and apprehend “real criminals”. Tickets and warnings are written by officers but they are specifically written to promote public safety. Writing a ticket/warning is just one outcome of a traffic stop.

The traffic stop itself is a useful tool to combat criminal activity. The “high visibility” of a traffic stop is noted by the Oro Valley community and by those who wish to engage in criminal activity. Because of the traffic stop’s high visibility, it is not uncommon for a defendant to tell an officer they knew better then to drive through Oro Valley. With that, criminals are not shy to admit it is good practice not to conduct criminal activity in Oro Valley.

The Oro Valley Police Department works hard to maintain its proactive policing philosophy, opposed to waiting for crime to happen and be reactive. In addition to traffic stops, officers’ conduct a significant portion of crime prevention, criminal investigation and criminal prosecution. The following are officer assignments in the Oro Valley’s Patrol Bureaus:

Traffic Unit is comprised of motorcycle officers whose specific job descriptions are to investigate motor vehicle collisions, respond to traffic complaints and enforce traffic laws. The goal of the Traffic Division is to utilize proactive traffic enforcement to promote safe driving behavior thus reducing the number of motor vehicle collisions on Oro Valley roadways. Among other offenses, traffic officers apprehend people driving with a suspended license, operating a vehicle without mandatory insurance, driving under the influence of intoxicants, and possessing illegal drugs and paraphernalia. Traffic officers ensure the roadways are safer for all motorists.

Community Action Team is a specialized unit focusing on property crimes and other specific problems affecting the Oro Valley community. As most property crimes support drug habits, the Team often finds itself targeting repeat offenders / habitual drug users and dealers. Over an 18-month span, the Team made 122 felony arrests and seized a large amount of heroin, crack and methamphetamines. In addition, they seized and/or recovered 22 vehicles. The unit was also recognized by ANOA (Arizona Narcotics Officers Association) as the “2009 Unit of the Year”. By removing these criminals from the streets, the Team drastically reduced the number of property crimes in Oro Valley.

Patrol Officers have many tasks, which include taking corrective action if traffic violations are observed. Patrol officers also utilize traffic contacts as a gateway to apprehend “real criminals”. Conducting numerous traffic stops increases the probability of having contact with a “real criminal”. Officers are able to apprehend those who are using and possessing illegal drugs have outstanding warrants and those who intend to commit a crime. The following are examples of “real criminals” being apprehended as a result of a traffic stop:


  • Colorado State Patrol - Trooper T. Marnell stopped a vehicle for a speeding violation. He identified the driver as an extremely dangerous fugitive who had escaped from a Utah correctional facility, was convicted for murder, armed robbery and attempted murder of a police officer. The suspect made a furtive movement, reaching for a semiautomatic pistol in a shoulder holster and was subsequently taken into custody at gunpoint. He was also in possession of two illegal knives and a sawed off shotgun.
  • Ted Bundy was a crafty individual that committed horrible acts of violence and escaped from police custody twice. He was first taken into custody when his vehicle was reported as a “suspicious vehicle”. An officer responded and upon locating the vehicle, Bundy tried to elude the police by speeding through stop signs and turning off the vehicle’s lights. When he finally stopped, the officers found Bundy in possession of disturbing items such as handcuffs, an ice pick, a crowbar and pantyhose with eyeholes cut out. They also noted the passenger side’s front seat was missing. From this, authorities launched the successful investigation connecting Bundy to the serial murders. Bundy escaped during a court appearance. Again, he was taken into custody after an officer stopped Bundy’s vehicle for traffic violations. Bundy escaped a second time, from a prison facility. He was taken into custody after an officer ran a license plate check and found the vehicle was reported stolen.
  • Timothy McVeigh was convicted of bombing the Alfred P. Murrah Building in Oklahoma City. Shortly after the bombing, McVeigh was stopped by Oklahoma State Trooper Charles J. Hanger who noticed the vehicle had no license plate. McVeigh admitted to the police officer he had a gun, and McVeigh was subsequently arrested for having driven without plates and illegal firearm possession. Three days later, while still in jail, McVeigh was identified as the subject of the nationwide manhunt.

Oro Valley

  • A corvette was stopped for speeding. A subsequent search of the vehicle yielded $100,000 in drug money; this resulted in seizure of the money and vehicle.
  • A stop was made for speeding. The occupants were found to be undocumented aliens. The investigation revealed they were on their way to a “stash house” in Oro Valley (a house that the provider stores drugs before passing onto dealers). They were also in possession of an AK-47 with ammunition and a sawed off shotgun.
  • A traffic officer made a stop for expired out of state registration. At the same time, other officers were responding to an audible alarm at a nearby Oro Valley residence. The traffic officer noted specific items in the back seat of the car that seemed out of place. Further investigation revealed the items in the back seat were stolen from the house with the alarm activation. A search warrant was served on the driver’s residence, also in Oro Valley, and additional items were recovered that were reported stolen during other burglaries.

Other Non-Traffic Related Arrests in Oro Valley

  • A suspect committed burglary while the homeowner’s teenaged daughter was in the residence. Officers confronted the suspect, who had previous burglary arrests, as he exited the residence. He fled on foot, was pursued and taken into custody.
  • An officer conducted a field interview with a subject walking the wrong direction along Oracle Road. The suspect had two felony warrants out of North Carolina for homicide. He was extradited to face those charges.
  • A patrol officer took a phone report referencing possible child pornography. Detectives conducted the follow up and subsequently served a search warrant. Thousands of illegal images were recovered.

These are a few examples of how officers utilize multiple resources to catch “real criminals”. When you see an Oro Valley officer on a traffic stop, please remember the following:

  • Not every vehicle stopped by an Oro Valley officer is suspected to be occupied by a criminal. There are traffic safety concerns that are addressed through the issuance of citations and warnings. The purpose is to modify driving behavior, and reduce the number of collisions on the Oro Valley roadways, thus making it a safer community.
  • Not every traffic stop results with the issuance of a ticket. The traffic stop is an invaluable tool to combat criminal activity in our community. It is the most effective and common way for a patrol officer to contact and apprehend the “real criminals”. The high visibility of frequent traffic stops in itself is a deterrent to criminals.

Officers respond to medical calls for service for numerous reasons. While each circumstance is unique, there are common issues addressed on a regular basis. The following are some examples of the police officer’s role and responsibilities when responding to medical calls for service.

Police officers are considered first responders. While police officers do not have the extensive training paramedics have, officers do have training and tools for basic life saving techniques. Because officers are in the community during their shift, they are able to respond quickly. As such, it is not uncommon for a police officer to arrive at a medical call for service before the fire department. This is important to the preservation of life when the patient is not responsive and not breathing. Individual Oro Valley Police Officers have received the Department’s “Life Saving Award” for prolonging life until the paramedics arrive.

The Town of Oro Valley has a significant senior citizen population. Responding to medical calls for service provides an opportunity for officers to look for signs of abuse or neglect. In addition, the citizen may not have family or support to help care for them. It becomes the officer’s responsibility to recognize signs indicating if the citizen is not able to properly care for themselves. In the event this happens, it would be incumbent on the officer to get a social service, such as Adult Protective Services, involved.  Elder Abuse Information

In the unfortunate event that a medical condition was to cause the death of a citizen, there are specific responsibilities that fall on the shoulders of the responding police officer. One of the most difficult tasks is to assist the surviving family members in coping with their loss. The Police Department also has access to resources available to assist with this task. One such resource is the Victim Services Program. The volunteers involved with this program have specific training to help the family with the grieving process. The officer also has the responsibility to conduct an appropriate investigation to ensure there are no signs of suspicious activity. In addition, they are responsible for staying on scene until the remains can be removed.

The Oro Valley Police Department is proud to have an outstanding working relationship with the local fire departments that service Oro Valley residents. When responding to a medical call for service it is the police officers’ responsibility to ensure the paramedics’ safety. For example, when the patient is diabetic, he/she may be extremely emotional and not thinking rationally. Diabetic patients undergoing diabetic shock, which is life threatening, can be very combative. The officer has the training to safely and effectively restrain the patient while the paramedics administer the proper care. In incidents that involve serious medical conditions, family members can be very emotional and sometimes irrational. They can hinder the paramedic’s ability to properly care for the patient and jeopardize the patient’s safety. By speaking with the family member, away from the patient, the officer provides a stable environment for the paramedics to properly care for the patient.

Town Attorney

Generally no. Attorneys in the Legal department serve as attorneys for the Town government and Town officials, rather than for individual residents. Individuals must retain their own attorneys for legal advice and representation.

Contact your personal attorney or call:

Lawyer Referral and Information Service
177 North Church Avenue
Number 101
Tucson, Arizona 85701
(520) 623-4625
Lawyer Referral

If you have a dispute with the Town, no. Only your attorney may contact the Town Attorney assigned to the matter. In particular, the Town Attorney’s Office cannot talk to represented parties without their attorney.

The Town Attorney’s Office generally assists Town Departments and the Mayor and Council with all types of legal documents, including proposed ordinances and changes to the Town Code and other regulations. In most cases, the departments and elected officials shape their own policies and proposals for new laws, with the Town Attorney’s Office providing technical assistance and review

Outside Assignments

Task force operations focus on collaboration, cooperation and synchronization of operation and unity of efforts that leverage all capabilities and resources of all agencies involved. The following FAQ pages are explanations of each task force, what they bring to the Oro Valley community, the financial impact on the Town’s budget and the financial enhancements that may be received. Also provided are examples how the Oro Valley community has benefited. The Town of Oro Valley has officers assigned to the following task forces:

  • Drug Enforcement Administration (DEA),
  • Counter Narcotics Alliance (CNA),
  • Gang and Immigration Intelligence Team Enforcement Mission (GIITEM) and
  • FBI Joint Terrorism Task Force (JTTF).

Anti-Racketeering funds are assets transferred to law enforcement agencies that participated in the investigation or prosecution of a criminal act. These assets may be monetary, property or proceeds of selling such property.

Federal Guidelines and Arizona Revised Statutes strictly regulate the use of Anti-Racketeering funds, also known as seizure funds. Seizure funds are often utilized to fund departmental necessities that are not funded through the approved Town budget. Examples of approved expenditures are inclusive of, but not limited to:

  • Member training / travel
  • Investigative support
  • Equipment purchase/maintenance
  • Community oriented policing programs
  • Gang and drug education and awareness for the community

Impounded Vehicles

The law requires that the vehicles impounded under this law be stored for a period of thirty (30) days before being released.

You may be eligible to have the vehicle released early only if you meet one of the following conditions or circumstances:

  • If the owner presents satisfactory proof that the owner’s driving privilege has been reinstated.  Note:  If this applies to you, a hearing is not needed.  You should simply bring proof that your license is now valid to the Oro Valley Police Department located at 11000 N. La Cañada Drive.
  • If the vehicle was reported stolen at the time it was impounded.
  • If the vehicle is subject to bailment and was being driven by an employee of a business establishment, including a parking service or repair garage, who is subject to ARS 28-3511-A or B.
  • IF ALL THE FOLLOWING APPLY – the owner or owner’s agent was not the person driving in violation at the time of the impound AND the owner or the owner’s agent is in a business of renting motor vehicles without drivers AND the vehicle is registered pursuant to ARS 28-2166.

The owner of the vehicle is responsible for paying all fees and charges in order to have the vehicle released.  If someone else was driving, you may have to seek civil action against the driver for any expenses you incur as a result of the impound.

The registered owner of this vehicle is liable for towing fees, storage charges of not more than $15.00 per day and administrative fees of up to $150.00.  The administrative fee must be paid to the Oro Valley Police Department in the form of a cashier's check, money order or cash.  No credit cards or personal checks will be accepted.

You must meet the legal title and registration requirements before the vehicle can be returned to you.  This can be done through the Arizona Motor Vehicle Department.  If the vehicle is registered out of state, you must either register the vehicle in Arizona or deal with the state in which it is currently registered.

No.  As long as the officer impounded your vehicle according to the law and our procedures, the outcome of any trial is not relevant.

Under the law, the owner, owner’s spouse, their agent or attorney, or lien holder are the only persons who can have the vehicle released.  If your vehicle was impounded because you did not have a valid license, and your license is still not valid at the end of the 30-day, you can bring someone with you who has a valid license in order to get your vehicle back.

An agent is someone who is legally entitled to act for you, such as your attorney or someone you have given legal power of attorney.  A friend or relative cannot be considered your agent unless they have notarized documentation giving them power of attorney.

Yes.  The owner would have to prove that this had been corrected and their driving privileges reinstated, at which time we will release the vehicle.

Yes.  The owner is still liable for all towing and storage fees up to the actual date of release.

No.  The towing company will not release an impounded vehicle without paperwork from the Oro Valley Police Department.  You must follow the claim process as outlined below.

On or after the 30th day of impound OR if you get your license reinstated earlier, your vehicle will generally be eligible for release to you.  To have it released, follow these steps: 

  • Come to the Oro Valley Police Department at 11000 N. La Cañada Drive between the hours of 8 a.m. and 4:30 p.m. Monday through Friday, excluding holidays.
  • Bring with you a valid driver’s license, valid registration AND proof of current insurance.  Please note: if your license is suspended, revoked, or cancelled, you may have to go to court or the Motor Vehicle Division first.  Your vehicle registration is invalid if it is expired or cancelled.  We cannot release your vehicle to you until these documents are valid and current.  Note:  if your driving privilege cannot be restored by the end of the 30-day impound period (for example, it has been suspended for one year), you may bring a fully licensed driver with you to drive the vehicle upon release.  You must still have a valid vehicle registration AND proof of current insurance before the vehicle will be released.
  • If the vehicle was impounded due to a motor vehicle accident, proof of current and valid registration, driver’s license and proof of current insurance are required.
  • You must pay the towing and storage fees at the towing company.  Payment is made directly to the towing company.  If you come to the tow yard at other than normal business hours, you may be charged a gate fee.  You must also present proof of your identity and ownership (title or registration) to the tow company.

Yes, but hearings are usually not needed.  Hearings are generally only needed if you are challenging the validity of the impound

If you do want a hearing, you may make a request to the Oro Valley Police Department in writing, in person or by telephone at 11000 N. La Cañada Drive or by calling (520) 229-4900.

We must receive your request for a hearing no later than ten (10) days from the date of the vehicle impoundment and may be done by phone.  If your request is received after the ten day time period, we will not grant you a hearing on this matter.
In most cases, you must wait 30 days before you can get your vehicle back.
You can ONLY arrange to have your vehicle released by contacting the Oro Valley Police Department.  The towing company CANNOT release the vehicle back to you without permission from the police department.
In some cases, you may be able to get your vehicle back before the end of the 30 days, but you may still have to pay all fees and charges.

No.  Most people who do not meet one of the exemptions will not request or need a hearing.  If you get your license reinstated before the end of the 30-day period, you may be eligible to have your vehicle returned to you without a hearing.

Generally, hearings are only for the purpose of contesting the impound.  In order to have your vehicle released prior to the 30 days required by law, you must be able to prove that certain special circumstances exist.

No, there is no fee or charge for a hearing.

No, an attorney is not needed.  The hearing process is information and rather brief.

Magistrate Court

The Oro Valley Magistrate Court is located at 11000 N. La Canada Drive, two miles south of the intersection of  W. Tangerine Road and La Canada Drive.  The Court is located directly in front of the three flag poles facing La Canada Drive

Yes, the Magistrate Court has a full-time Bailiff who maintains the security of the court.  If you are entering the courtroom, you will be required to pass through a metal detector.  The Bailiff will ask you to place any metal objects into a receptacle while you walk through the detector.  A hand held wand may also be used to aid in the search for metal objects on your person.

Banned from the court building.

  • Weapons.  This includes guns, knives, chains, mace and baton.   Other items such as tools, kitchen utensils, nail files, key holders, scissors may also be restricted.


The following objects are not allowed inside the courtroom.

  • Food and drink.  Water in closed containers may be brought into the courts.  Soda in cans or cups may not be brought in.
  • Cell phones are not allowed in the courtroom.  Please leave them in your car or at home.

Parking is available in any of the lined parking spaces in the town parking complex.  To reach the parking area, turn at the blue town sign in the median of La Canada.

All fines are due on the day they are imposed.

You may pay a fine by Cash, Money Order, Cashier's Check, Personal Check, Credit Card (Visa, MasterCard, Discover). Credit Cards are accepted to pay fines and fees at the Court or to pay online at our Web vendor.  A charge from the vendor will be associated with online payments.

Please do not pay by cash through the mail. Checks should be made payable to Oro Valley Magistrate Court.

If your fine is listed on the orange bond card you received from the police officer, you may mail in your payment.  If you mail your payment you will be admitting responsibility to the civil traffic charges you have received and your will not have to appear in court.  If your fine is not listed on the orange Bond/Fine Schedule, then you must appear on your court date. 

To pay by credit card call toll free 1-844-546-9368 or come to the court.

If you fail to pay your Civil Traffic fine or fail to come to court on your court date, you will receive a notice telling you that if you do not pay your fine within two weeks after your court date a $20.00 fee will be added to the amount owed.  Failure to notify the court immediately to take care of this matter will result in the SUSPENSION of your DRIVER LICENSE, and additional monetary penalties.

If you received a Civil Traffic Citation, your court date is written on the bottom right of your citation on the line AT THE TIME AND DATE INDICATED:

If you wish to change your court date call the Court at 229-4780.

If you forgot to come to court on your court date call the Court at 229-4780.  If you do not contact the Court, for criminal violations a warrant for your arrest may be issued.  For civil traffic violations, the Court will notify the Motor Vehicle Division that you are in default.  They will suspend your driver's license.

You may first pay the bond set by the judge.  If the warrant is for a Failure to Appear, once the bond is paid the warrant will be cancelled (quashed) and you will be given a new court date.

You may also call the court to set a court date and appear before the judge.  With this option the warrant will stay in effect until after you have seen the judge.

Yes.  Click here for additional information about marriage licenses.  Click here for additional information about marriage ceremonies. 

No.  If you have questions about a divorce, please contact the Pima County Superior Court at 520-740-4200.

No.  If you have questions about a lawsuit, please contact the Pima County Superior Court at 520-740-4200.

No.  If you have questions about a bankruptcy, please contact the United States Bankruptcy Court at 1-866-553-0893

No. Oro Valley Court does not process small claims.  You may obtain small claims forms in person at Pima County Justice Court or online at  You may request the hearing be held at Oro Valley Magistrate Court.  A hearing officer from Pima County Justice Court will hear your case.  If you have questions about small claims, please contact Pima County Justice Court at 520-724-3171.

Main Streets

Contact one of the staff members helping with this project. They would be happy to answer questions and hear feedback.

Elisa Hamblin, AICP
Long Range Principal Planner

Michael Spaeth, AICP
Senior Planner

Milini Simms

Concept Plan (2016)
The first step in the Main Streets project is the Concept Plan. The Concept Plan includes a high-level vision that guides how Oro Valley Main Streets should look, feel and function. The Concept Plan was based on fact-finding and community input. Check out the Stakeholder Interviews Summary Report and Workshop Report and Event Photos for more info. The Concept Plan includes a Vision, three key themes, supporting goals and focus areas, and a big-picture Concept Map.

Improvement Plan (2017)
The Improvement Plan will outline implementation measures for the two separate main street locations. The plan will describe the incremental long-range changes for each location that will achieve the Oro Valley Main Street vision over the coming years. This plan will be based on the Concept Plan and community and stakeholder input. Work on the Improvement Plan will begin in 2017.

Oro Valley is a relatively new community and has grown steadily since its founding in 1974. The desires of residents have evolved over time. When residents were surveyed in 2013, the #1 thing they enjoyed least about Oro Valley was the distance to or lack of services. Comments included: “a lack of services, stores and amenities,” “doesn’t have a real downtown,” “there’s no central location to meet people,” and/or “everything closes very early.” Additionally, the survey highlighted the top 3 areas of additional focus for Oro Valley to become a more complete or livable community: employment opportunities, shopping opportunities and festivals or cultural events. Oro Valley Main Streets will make Oro Valley a more complete community, bringing services and a town center to the community.

Main Streets is also integral to future economic development. To generate employment growth, the Town needs to be an attractive place for businesses and their workforce. National trends show that highly-skilled workers are just as interested in job location and local amenities as the job itself. They want to live, shop, work and play in one place. The Town of Oro Valley is continuing its standard of excellence by planning for local main streets now. Oro Valley Main Streets will provide current residents with a town center while appealing to new employers and residents for a strong economic future.

For these reasons and others, the Town Council included Main Streets an item in the 2015 Strategic Plan. This plan directs staff to begin crafting the Oro Valley Main Streets project with the community.

Residents have said that Oro Valley needs a heart: a place to walk, shop, eat and play, to be with friends and family, and that reflects the unique community character. To help address this desire, the Town of Oro Valley has launched the Oro Valley Main Streets project. Together residents, property owners, stakeholders and Town staff will craft and execute a collaborative long-range plan to promote unique areas of economic development and community gathering!

Oro Valley Main Streets will start by focusing on two local commercial areas. One is the area at La Cañada Drive and Lambert Lane, and the other is the area around Oracle Road and First Avenue. The project may also create a connection between the two commercial areas along Lambert Lane. Oro Valley Main Streets will focus on creating family-friendly features and economic development in areas that are already important to the community.

Have you felt skeptical and wondered “Aren’t these areas already built out?” or “Is it possible to change the streets or parking areas?” or “Why do we even need to plan for this?” Check out the ideas below on how to make Main Streets a reality.

Creativity in Design
Although both Main Streets locations are mostly developed, surprisingly about 85% of the land is dedicated to parking and circulation. Thinking imaginatively about the existing layout makes room for new services, shopping and attractions. For instance, creative parking options, along with better transit and bike connections would reduce the need for parking.

Other communities have seen similar growth and change in recent years. Some have retrofitted underutilized shopping centers, redesigned strip malls and even put their large roads on a “diet.” Although we can look to other communities, a unique package of tools will need to be created specifically for Oro Valley.

Public/Private Partnerships
For Main Streets to be successful, the Town of Oro Valley will need to seek out private partners. In public/private partnerships, the Town, businesses and developers share their skills and assets. They work together to deliver something of use for the general public. Through joint effort success becomes more attainable.

For instance, the Town of Oro Valley could incentivize development improvements and public amenities by creating opportunities in the zoning code. The Town could allow more intense development on a site than previously permitted, increasing its value. A private developer could then build new buildings, while also putting in place desirable improvements. The Town could also provide revenue subsidies.

Financing Action
Although many years off, research has already begun on best ways to finance improvements related to Main Streets. Aside from public/private partnerships, other means include regional bonds and Town capital improvement programs that change road and parking infrastructure. Options will be refined in the Improvement Plan.

Economic Development
Lastly, Oro Valley Main Streets is integral to future economic development. To generate employment growth, the Town needs to be an attractive place for businesses and their workforce. National trends show that highly-skilled workers are just as interested in job location and local amenities as the job itself. Oro Valley Main Streets are where food, art, culture, shopping, community and identity come together. Investments in Main Streets will attract new workers and bring economic vitality.


Permits enable Oro Valley to monitor and regulate construction to ensure public safety. Guaranteeing the safety of the occupants of a building is the primary purpose of construction codes. Oro Valley has adopted several codes including the 2006 International Building Code (IBC), Residential (IRC), Plumbing (IPC), Mechanical (IMC), Fuel Gas (IFGC), Energy (IECC), and Property Maintenance Codes (IPMC), the 2005 National Electrical Code (NEC).

In accordance with these codes, Oro Valley issues building permits based on the type of construction project. Most single family home construction and small homeowner projects require a building permit that includes electrical, plumbing, and mechanical permits. The construction of a new home, home additions, and pool additions may also require a grading permit when any ground is disturbed.

In order to obtain a permit, construction plans and a site plan must be prepared and submitted to the Oro Valley Building Safety Department. Construction documents shall be of sufficient clarity to indicate the location, nature and extent of the work proposed. Additional information may be required based on the specific project. To determine the type of information required for residential construction, please download the Construction Handbook or contact the Oro Valley Building Safety Department at (520) 229-4800.

Upon submittal, the plans are reviewed for compliance with all applicable code requirements. Once approved, construction must be performed in accordance with the approved plans. Any changes to approved plans require approval of Oro Valley Planning and Zoning, Engineering, Building Safety, Fire and Water Departments, if applicable.

A building permit is not required for work such as wallpapering, painting, or similar finish work. In addition, walls or fences six feet (6’) or less in height, retaining walls four feet (4’) or less in height (unless supporting a surcharge), or platforms, decks and walks thirty inches or less above grade do not require a building permit, but will require a zoning permit. Also, certain minor plumbing, mechanical and electrical work, including the replacement or repair of fixtures does not require a permit.

Other projects, which do not require a building permit, are identified in Chapter 1 of the IBC, IRC, IMC, IPC, IFGC, IPMC. Although a building permit is not required for these projects, zoning approval or other departments may be required.

The Zoning Code, as adopted by the Oro Valley Town Council, establishes zoning districts for the Town of Oro Valley. The Zoning Code also outlines various requirements, including the uses of buildings, structures, improvements and premises in each zoning district.

During the plan review process, zoning issues must be reviewed and approved by planning and zoning staff. If a project cannot meet certain requirements of the Zoning Code, the property owner may apply to the Board of Adjustment for a variance. Contact a planner in the Oro Valley Planning and Zoning Department at (520) 229-4800 for more information.

Time frames for building permit review and issuance may vary depending on the project being permitted. Typically, residential plan review is completed within 20 working days. Commercial plan reviews are typically completed within 20 working days.

The actual length of time required to review plans may vary depending on the complexity of the plans, the total number of plans under review, and the availability of the appropriate plans examiner.

If a required building permit is not obtained prior to the start of construction, the property owner may be subject to fines, penalties and/or legal action. The property owner must immediately obtain permits for the work and pass all required inspections. If permits are not acquired, the structure or site must be returned to its original condition.

Stormwater Management

National studies by the U.S. EPA, State, and local agencies, the U.S. Geological Survey, and universities have shown that urbanization and associated development of an area not only affects flow rates and volume of stormwater runoff but also can increase the number and amount of contaminants found in the stormwater.  Stormwater begins its role as transporter of contaminants as it flows off rooftops and across yards, driveways, streets, and parking lots on its way to a natural water course.  On its way, it can pick up debris, chemicals, dirt, sediment, animal wastes all which enter the natural water course and some of which may eventually infiltrate to ground water.  Contaminated stormwater can have adverse effects on people, plants, animals, fish, and the hydrologic environment.

  • Sediment can clog ground-water recharge areas in alluvial channels, impair the sustainability of aquatic habitats, and reduce the conveyance capability and capacity of drainage and floodwater control structures.
  • Bacteria and other pathogens can create health hazards.
  • Household chemical wastes such as pesticides, paint, solvents, used motor oil, and other automotive fluids can contribute chemicals that are toxic to land animals and aquatic life as well as degrading to ground water quality.
  • Excess nutrients can be detrimental in aquatic habitats where they can lead to algal blooms. As the algae die off, the decomposition process can have a considerable influence on dissolved oxygen levels in a water body.  In addition, elevated concentrations of nitrate in ground water used for drinking water can have adverse health impacts.
  • Polluted stormwater can affect, most noticeably, surface waters that are used as drinking water sources thereby resulting in possible human health concerns and increased drinking water treatment costs.
  • Debris of all types—plastic, rubber, metallic, and construction materials can disable animals and birds, and can become lodged at culverts and bridges thereby creating an impediment to flow, increasing water-surface elevations, and possibly increasing the risk of flooding.

A growing public awareness of and concern for controlling water pollution during the first half of the 20th century lead to the passage of the Federal Water Pollution Control Act (FWPCA), P.L. 80-845, in 1948.  The FWPCA has been amended nine times between 1956 and 1987.  Most notably, the 1972 Amendments resulted in P.L. 92-500, commonly known as the Clean Water Act.  This Act restructured the responsibility for water pollution control and gave that responsibility to the Administrator of the U.S. EPA.  The 1977 Amendments created the basic structure, the National Pollutant Discharge Elimination System (NPDES), for regulating discharge of pollutants into waters of the United States.

The NPDES was the permit program established to set water-quality standards and to regulate point source pollutant discharge into waters of the United States.  Through provisions of the program which included establishment of water-quality criteria that point-source dischargers should not exceed and a construction grants program to help communities improve waste-water treatment plant capabilities, point-source discharge quality has improved.  However, as this improvement was taking place, the impact of stormwater runoff as a non-point source contributor to stream quality degradation became more evident. 

In 1990, the EPA promulgated rules to establish Phase I of the NPDES Stormwater Program.  The objective of the Phase I program was to implement a stormwater management program to control contaminant input to stormwater runoff in communities served by Municipal Separate Storm Sewer Systems (MS4s) and having populations of 100,000 or greater.  In December 1999, the Stormwater Phase II final rule was published in the Federal Register vol. 64, no. 235.  This rule expanded with some variation in approach the existing Phase I regulations to communities of less than 100,000 population that are located in “urbanized areas” as defined by the Bureau of Census.  Thus, the Town of Oro Valley due to its proximity to the Tucson metropolitan area is required to implement activities that will reduce the discharge of pollutants in stormwater to the “maximum extent practicable” (MEP) thereby aiding in the protection of water quality.

The Town of Oro Valley was required to submit a Stormwater Management Plan (SWMP) to the Arizona Department of Environmental Quality (ADEQ) by March 10, 2003.  This requirement was accomplished by the Stormwater Utility Commission (SWUC)—a volunteer group consisting of five Oro Valley residents.  The NPDES Phase II activity requires that small MS4s develop and implement best management practices (BMPs) and timelines for achievement of measurable goals to satisfy each of the following six minimum control measures:

a.  Public education and outreach,
b.  Public participation/involvement,
c.  Illicit discharge detection and elimination (IDDE),
d.  Construction site runoff control,
e.  Post-construction runoff control, and
f.   Pollution prevention/good housekeeping.

Throughout the permit period, March 2003 through December 2007, the permittees must evaluate the effectiveness of their chosen BMPs to determine whether or not the desired goals/objectives are being met.  All communities are required to submit an annual report to the ADEQ.  In Oro Valley, the Town Council will also receive an annual report.

Since the inception of the NPDES Phase I stormwater program in 1990, it has been a community’s responsibility to fund the program.  The requirement for community funding has been carried over to the NPDES Phase II stormwater program.  Failure of an identified Phase II community to file the required SWMP or to ignore the implementation of activities contained in the Plan would place the community in a non-compliant position.  Being in this status could lead to the issuance of fines by the ADEQ. 

The Town realized early the need to participate in the NPDES Phase II program and formed the SWUC in October 2001.  The Town has a tradition of forming and utilizing volunteer groups in various ways to help accomplish required programs.  This tradition results in a win-win situation as it gives residents an opportunity to be involved in Town activities and utilize their knowledge and skills, and it allows the Town to accomplish various programs at a minimum cost.  As an example, through the volunteer efforts of the SWUC members, the Town was able to write and submit the SWMP to ADEQ, generate a staffing and budget estimate for the SWMP, and develop a proposed fee structure that will recoup future stormwater program costs.  The work of volunteers on the SWUC resulted in an estimated savings of $50,000-$100,000 to the Town of Oro Valley.

As various elements of the SWMP are implemented by Town staff, two key components will be continued:

a.  Recognition of the importance of active involvement  of residents, organizations, and school groups in the accomplishment of SWMP objectives, and

b.  Compatibility of our new stormwater  program with existing programs and  Town regulations.  For example, grading permits, stormwater pollution prevention plans, and maintenance activities including road and right-of way upkeep will help to meet SWMP objectives.

Additionally, the upgrade or rectification of drainage/flow related problems is generally addressed through other funding sources.  However, the solutions to drainage/flow related issues will often with a minimal amount of additional effort and cost benefit the stormwater quality program.  Thus, through close coordination in the rectification of stormwater quantity and quality concerns in Oro Valley, it should be possible to maximize benefits and minimize costs.

On a routine basis, think about your actions, whether it is at home or at work, and what impact they may have on the environment and stormwater quality.  It has been shown that urbanization increases the variety and amount of contaminants carried into streams and washes.  The contaminants include:

a.  Sediment,
b.  Oil, grease, and toxic fluids from motor vehicles,
c.  Pesticides and nutrients from lawns and gardens,
d.  Viruses, bacteria, and nutrients from pet wastes and failing septic systems,
e. Trace metals and toxic organic compounds from roof shingles, motor vehicles, and improper handling and disposal of paints and household cleaning compounds, and
f.  Toxicological and physical affects of debris and waste material generated both residentially and commercially.   You can help to lessen the likelihood of contaminants entering stormwater runoff simply by thinking about and conducting your day-to-day activities in an environmentally friendly manner.  Here are a few suggestions for home and business:


a.  Use pesticides and fertilizers sparingly and only in recommended amounts.  Use organic mulch or biologically safer pest control methods whenever possible.
b.  Do not over water your lawn.  Consider the use of a soaker hose in lieu of a sprinkler.
c.  Compost or mulch yard wastes.  Do not leave it in the street, sweep it into a storm drain, or dump it in a wash or stream.
d.  Cover piles of dirt or mulch being used in landscaping projects.
e.  Do car washing and engine degreasing  at a commercial car wash that treats or recycles its waste water.
f.  Repair automobile fluid leaks before they become a major problem.
g.  Dispose of used automotive fluids, batteries, and tires as well as paints and cleaning solvents at designated drop-off or recycling centers.
h.  Pick up pet wastes and dispose of properly.  Flushing pet waste is the best disposal method.
i.  Inspect your septic system every 3-4 years and pump as necessary.  Do not dispose of household chemicals or toxic wastes in sinks or toilets that drain to a septic system.
j.  Use environmentally friendly landscaping techniques.  For example, permeable pavement will allow rain to soak through thereby decreasing runoff; rain barrels can be used to collect rooftop runoff for use on gardens and shrubs; and landscaped swales and rain gardens can be designed to make use of runoff generated on a residential lot.

Business/commercial property:

a.  Sweep up litter and debris from sidewalks, driveways, and parking lots to prevent their wash off during storm events.
b.  Cover grease storage containers and dumpsters; and keep them clean to avoid leaks.
c.  Report any chemical spill to the local hazardous waste cleanup team.
d.  Divert stormwater away from any disturbed or exposed areas on a construction site.
e.  Install silt fences, vehicle tire wash/mud removal areas, containment barriers around fluid storage areas, and vegetative cover to minimize the potential for sediment and contaminant movement from construction areas.
f.  Clean gasoline and other automotive fluid spills immediately and properly dispose of cleanup materials.  Facilities should be designed for spill containment and have operational oil/water separators.

In addition to adapting an environmentally friendly approach to your daily activities, you can become involved in one of the Town of Oro Valley programs which have goals of keeping our community a clean and aesthetically desirable place to live.  These programs include the ongoing Adopt-A-Roadway program and two new efforts—the Adopt-A-Trail and Adopt-A-Wash programs.

The Town of Oro Valley has identified coordinators for the roadways, trails, and washes programs.  The contacts are as follows: 

a.  Adopt-A-Roadway:  Carmen Ryan, 229-5070;
b.  Adopt-A-Trail:  Nancy Ellis, 229-5057; and
c.  Adopt-A-Wash: Jamie Hoppe, 229-4816.

As mentioned previously, all three programs have a common goal which is to keep Oro Valley’s landscape clean and litter free and help provide an aesthetically desirable place to live.  It is important to remember that any trash or other unwanted material which is disposed of improperly along roads and trails can ultimately end up in a wash or stream. When the trash comes in contact with water in a wash, it can become a contaminant source and can affect stormwater quality and even ground-water resources. It can also cause an accumulation of debris in culverts and under bridges, thereby affecting the ability to convey flood waters.  Additionally, involvement in any of these activities creates a win-win situation.  It helps the Town accomplish program goals at a minimum cost and it provides the participants a healthy activity, i.e., fresh air and sunshine, as well as an opportunity to meet others and perhaps make new friends.

Water Quality

Typically milky, cloudy water is the result of air in the water distribution system. The cloudiness are millions of tiny air bubbles that disappear in a matter of 2-3 minutes. As the bubbles surface to the top, the water becomes clear.

This may happen when a water leak has been repaired or a fire hydrant has been flushed in the area. Sediment is disturbed in the water mains resulting in the brown, rust color tap water. This colored water is not a health concern and can be eliminated by letting the water run for a few minutes until the water runs clear.

It’s necessary to flush fire hydrants to maintain water quality. High velocity water helps to clean and scour the interior of the pipes. It flushes accumulated sediments out of the system, removes stale water and restores chlorine residual. It also ensures the operability of the fire protection system.

Chlorine, used for disinfecting the water, may produce a harmless taste and odor. Other causes may be bacteria growing in your water heater if it has been sitting unused or corrosion in the water heater internal anode. The most common odor causing problem comes from the drain. Over time, soap, hair, and food can accumulate on the walls of the drain, creating bacteria that release sewer smelling gasses.

This is a very common problem in the summer months; water pipes acclimate to the temperature around them, so when our temperatures get so high in the summer, the water pipes absorb heat from the ground around them and the temperature of the water also increases. The water will never be totally cold in the summertime because of the high temperatures.

Water hardness in the Oro Valley area ranges from 30 ppm to 110 ppm. Hard water is high in dissolved minerals, both calcium and magnesium. As water moves through soil and rock, it dissolves small amounts of these naturally-occurring minerals and carries them into the ground water supply. Hard water interferes with almost every cleaning task, from doing the laundry to washing dishes to taking a shower. Clothes can look dingy and feel rough and scratchy. Dishes and glasses get spotted and a film may build up on shower doors, bathtubs, sinks and faucets.

Hardness does not pose a health risk and is not regulated by state or federal agencies. In fact, calcium and magnesium in your drinking water can help ensure you get the average daily requirements for these minerals in your diet.

Hard water can be treated by adding a water softener to laundry and the dishwasher or by installing an ion-exchange system to treat all of your household water. Ion exchange can increase the sodium content of the water, which may pose health concerns for your household.

The following classifications are used to measure hardness in water:

  • Soft 0 to 75 parts per million
  • Moderately Hard 75 to 150 parts per million
  • Hard 150 to 300 parts per million
  • Very Hard more than 300 parts per million

To convert hardness levels in parts per million to hardness in grains per gallon, divide by 17.1.

Copper plumbing is a source of colored water. When water stands in copper pipe, the water may absorb some of the copper, making it appear blue. This is most common when the pipe is new.

The pink growth or stain is the result of a mold or a bacterium, specifically, Serratia marcescens. The mold is present in the air. Mold and bacteria grow wherever there is a warm, moist or humid environment, like a tub or showerhead. Regular cleaning with bleach or a cleaner that removes mildew will clear the mold. Wipe away standing water to reduce growth.

The particles are most likely the result of a disintegrating dip tube in your water heater. Some water heaters have a dip tube made of polypropylene or polyvinylchloride that can disintegrate over time. Your water heater may need routine maintenance or replacement.

The black particles are likely the result of the disintegration of the float in the toilet tank. The float is especially likely to break down over time if you use an automatic toilet bowl cleaner in the tank. Also, the black particles could be coming from the hot water system, such as the water heater.

Sediment or the corrosion of iron pipes causes water to appear rusty, yellow or brown colored. If the discoloration occurs at only one tap, it is an indication of possible internal plumbing problems. If you see the color at all of the faucets, the rusty color is coming from the water main in the street. Run all of the cold water taps until the water runs clear, up to 10 minutes. If problem persists, contact the Oro Valley Water Utility.

Your cold water is hot because your pipes or intrastructure are only  a few inches below the surface; they heat up naturally with hot weather. 

Your Voice, Our Future

Phase 1 – Let’s talk! (Sep 2013 – May 2014)
Oro Valley residents and stakeholders established priorities through open conversations. Many events and outreach efforts provided the opportunity to discuss, debate and listen to one another to gain common understanding. The aim was to bring many voices together.

The results were formed into a big-picture vision statement about Oro Valley’s future. It answers the question, “What should Oro Valley be like in 10 years and beyond?” The Vision is further defined by twelve Guiding Principles that illustrate what matters most to the community. The community’s Vision and Guiding Principles were endorsed by the Town Council on May 7, 2014 and set the stage to build a long-range plan of action.

Phase 2 – Let’s think! (Jun 2014 – Nov 2015)
Residents and stakeholders came together to create a Plan with specific goals and polices for the future. The aim was to understand the community’s concerns and aspirations; clarify goals and policies; and address needs, preferences and trends. The product was the Your Voice, Our Future General Plan. At the end of Phase 2, the Plan was presented to the Planning and Zoning Commission for recommendation, then to the Town Council which tentatively adopted the Plan in November 2015.

Phase 3 – Do it! Make it so! (Dec 2015 – Nov 2016)
The Your Voice, Our Future General Plan was presented to the community to show how the document, created by Oro Valley residents, reflects the community's direction and to spark additional discussion. The Plan was finalized and formally adopted by Town Council on September 21, 2016. Oro Valley residents voted to ratify the Your Voice, Our Future General Plan on November 8, 2016.

The Your Voice, Our Future General Plan, ratified by the residents of Oro Valley, officially guides and inform residents, stakeholders, Town staff, and elected and appointed officials. Residents and stakeholders can look to the Plan to understand the vision of Oro Valley’s future. Town staff and elected and appointed officials use the Plan’s goals and polices as a foundation for decision making. Over the ten years following ratification, they will put the Plan into action through the action items listed in Chapter 6: Getting to Work.

Towns create plans in order to understand the community and set future directions. The Your Voice, Our Future General Plan helps us understand how Oro Valley has changed, what the community’s values are, and uses those values to guide decisions over the next 10 years.

Arizona state law requires all cities, towns and counties in Arizona to have an updated General Plan every 10 years that is approved by voters. A plan must include important topics, including water, land use, growth and circulation. The Your Voice, Our Future General Plan outlines directions for topics that are required and others that important to the community, like parks and recreation and the environment, and will be used to guide future decisions in the community.

A plan should also reflect changes in a community’s population. Oro Valley has changed since the last General Plan in 2005. There is no longer a “typical” Oro Valley resident. The 2005 Plan reflects the 2005 Oro Valley. The Your Voice, Our Future Plan reflects Oro Valley and community’s values today.

The community-led Your Voice, Our Future General Plan will help determine decisions made for Oro Valley over the next ten years. It takes a high level look at the community, and doesn’t set Town budgets or call for new taxes. The Plan includes a range of important topics such as public safety, natural beauty, parks and recreation and how to make our community more family-friendly. This Plan uses the community’s vision to set directions for residents, stakeholders, officials and Town staff to use in making decisions over the next decade.

Oro Valley residents voted to ratify the Your Voice, Our Future General Plan on November 8, 2016. Now, it’s time for action. The Plan will be used as guide over the next 10 years. It outlines actions as well as a specific implementation program to monitor results. Examples from the Plan include:

  • Create partnerships with higher education institutions and museums to share programs and cultural resources.
  • Integrate public art into Town parks and trail systems.
  • Integrate family-friendly amenities into the trail system, such as areas for play, rest, water, shade and learning.
  • Conserve scenic views of ridgelines, hillsides, peaks and foothills of the surrounding mountain ranges that contribute to the Town’s valued scenic character.
  • Plan for the growth of the community by creating an annexation strategy that reflects sound financial planning.
  • Provide consistent connections in the pedestrian and bikeway systems.

The Your Voice, Our Future General Plan will make a difference!