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Establish New Service

To establish water service within the Town of Oro Valley, please call:

Oro Valley Water Utility
Monday - Friday, 8:00 a.m. to 5:00 p.m.
Office: 520-229-5000  |   Fax:    520-229-5029
Driving Directions

Oro Valley Water Utility is here to serve you, but we do ask that you give us 48 hours (excluding weekends and holidays) to perform the duties that you request.

Service Establishment Fees
Oro Valley Water Utility charges two (2) one-time service establishment fees for any customer who is applying for water service at an address within our water system. Both fees are applied to your first bill.

  • The first fee, in the amount of $35.00 is to establish your water service with Oro Valley Water Utility.
  • The second fee, in the amount of $20.00 is a sewer establishment fee for Pima County Regional Wastewater Reclamation Department, your sewer service provider.

Only service addresses that are connected to sewer will be charged the $20.00 sewer establishment fee. If for any reason you need to contact Pima County Regional Wastewater, please call 520-724-6609. 

Security Deposits
In addition to the establishment fees for water and sewer, Oro Valley Water Utility requires every customer to pay a  refundable security deposit, $50.00 for owners, $150.00 for tenants and 2 x monthly use for commerical accounts. The security deposit will be billed to the first bill and the owner deposit is refundable after one year with good payment history.