Establish New Water Service

Oro Valley Water Utility recommends that you be home when your water service is turned on. If you are not home and water damage occurs from faucets left in the on position, faulty plumbing, fixtures, etc. the Oro Valley Water Utility will not be liable or responsible for property damage.

Steps to establish water service within the Town of Oro Valley:



Step 1.Call Water Utility Customer Service

To start water service to a home or business call customer service at 520-229-5000 Monday - Friday, 8:00 a.m. to 5:00 p.m.

You will provide address, who will be on the account, email and phone number and schedule the day service will start.

Please allow 48 hours (excluding weekends and holidays) to process your water service request.

Step 2.Service Establishment Fees applied to first water bill

Oro Valley Water Utility charges two (2) one-time service establishment fees for any customer who is applying for water service at an address within our water system.

  • $35.00 is to establish your water service with Oro Valley Water Utility.
  • $20.00 is a sewer establishment fee for Pima County Regional Wastewater Reclamation Department, your sewer service provider.
  • Only service addresses that are connected to sewer will be charged the $20.00 sewer establishment fee.
    If for any reason you need to contact Pima County Regional Wastewater, please call 520-724-6609 or click this link Pima County Wastewater

Step 3.Security Deposits applied to first water bill

In addition to the establishment fees, Oro Valley Water Utility requires every customer to pay a refundable security deposit, $50.00 for owners, $150.00 for tenants and 2x monthly use for commercial accounts.

  • The owner deposit is refundable after one year with good payment history.
  • The tenant deposit will be applied to the final bill.