Public Safety Telecommunicators

Job Summary

The Public Safety Telecommunicator position is skilled emergency service work that involves receiving emergency 911 and non-emergency requests for police assistance, determining nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements.

It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other dispatchers and dispatchers may assist in training, teaching and basic operational equipment management. The Public Safety Telecommunicator position requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24-hour facility, including weekends and holidays.

Lateral Incentives

Upon hire date, lateral (currently employed as a public safety telecommunicator) public safety telecommunicators with two or more years of continuous public safety telecommunicator experience will receive 40 hours of vacation and 40 hours of sick leave.

Hiring Process

The public safety telecommunicator process includes completion of the Background Questionnaire, a written test, an oral interview and a CritiCall computerized test.  Also included in the hiring process are the following:

  • Drug Screen
  • Polygraph Exam
  • Psychological Exam
  • Medical Exam

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