Overview of Customer Invoices
REGULAR INVOICE:
Your invoice is a wealth of information, it shows you our web site for on line paying; it shows you the phone numbers for water, storm and sewer utilities and mailing addresses. It lists your previous balance, your past due amount and your current bill, any late fees plus last payment received.
The REGULAR INVOICE provides the number of days in the billing cycle, the read dates, the billing date and the due and past due dates. It provides the previous and current reads and the number of gallons consumed in thousands for the read cycle. It also graphs consumption for past and current years.
Example:
Current Bill Data – mid-section on bill, breakdown as follows:
Bill: # of Days in cycle Prior Reading (i.e. 671) Present Reading (i.e. 676) Usage in 1,000’s (i.e. 5)
WA1 Resid 5/8” & ¾” 1 - your water meter, size and type, gals used, reads $ 25.19
SW Sewer Residential Shows reads, amount used and dollar amount billed $ 25.91
STM Res Stormwater Fee - This is Storm Water Utility monthly fee $ 2.90
TAX State/County / Local - Tax currently at 7.1% and 4.0% $ 2.88
GPF Ground Water Preservation Fee - Rate of $ .75 per 1,000 gallons $ 3.75
SF Superfund Tax - State mandated tax - Rate of $ .00065 per 1,000 gals $ .03
LINK TO: SAMPLE OF CUSTOMER REGULAR INVOICE
- ACH INVOICE:
Please note the green ACH INVOICE says “DO NOT PAY” and is an informational invoice only. It describes your previous monthly charges and your current monthly charges. It is set up exactly like the Regular Invoice in all areas except that the amount due will be automatically taken from the customer’s checking or savings account. Notice of any changes made to the customer’s financial information must be presented to Oro Valley Water Utility in writing with 30 days advance notice to implement changes.
LINK TO: SAMPLE OF ACH INVOICE
- DELINQUENT INVOICE:
This DELINQUENT INVOICE alerts the customer to give it high priority. Failure to comply could result in customer’s water service being turned off for non-payment. The invoice indicates a past due amount, due by a specific date to avoid service disruption. The past due amount is NOT the entire past due, it is the amount that is (60), sixty days old, The customer will also have an additional amount past due that is (30), thirty days past due. Many customers mistakenly think the amount on the Delinquent Account Notice is the entire amount past due or the balance owed. This is not correct. It is simply that portion of the account balance that is 60 days past due. The remaining account balance is not mentioned. However, the notice indicates the amount DOES NOT INCLUDE current balance.
The Delinquent Invoice is intended to remind customers of past due amounts which could result in service disruption if not paid by a specific due date. The past due invoice is not meant to insult or upset customers but to alert them to a potential issue. It clearly shows the 60 days past due amount, the due date of payment and the water turn off date. It also lists payment options and phone numbers and advises the customer to call the office with confirmation numbers when paying on line.
∞Oro Valley Water Utility 520-229-5000 ∞Payment by Phone 877-309-6033
∞Pima County Waste Water Sewer 520-740-6609 ∞Storm Water Utility 520-229-4894
LINK TO: SAMPLE OF DELINQUENT INVOICE