Establishing New Service
Establishing Service
-
Service Establishment Fees
Oro Valley Water Utility charges two (2) one-time service establishment fees for any customer who is applying for water service at an address within our water system. Both fees are applied to your first bill.
- The first fee, in the amount of $35.00 is to establish your water service with Oro Valley Water Utility.
- The second fee, in the amount of $15.00 is a sewer establishment fee for Pima County Regional Wastewater Reclamation Department, your sewer service provider.
Only service addresses that are connected to sewer will be charged the $15.00 sewer establishment fee. If for any reason you need to contact Pima County Regional Wastewater, please call 520-740-6609.
-
Security Deposits
In addition to the establishment fees for water and sewer, Oro Valley Water Utility requires every customer to pay a refundable security deposit, $50.00 for owners, $100.00 for tenants and 2 x monthly use for commerical accounts. The security deposit will be applied to your first bill and is refundable after one year with good payment history.
In Case of............
-
In case of Divorce:
In case of Divorce:
Divorce: If both parties are on the account at the time of divorce, the party who is leaving can call the office, 520-229-5000, and remove his/her name from account. If the leaving party refuses to call, the remaining party cannot remove partner’s name; However, he/she can close the account and open a new account in his or her name only. All applicable fees will be assessed on the new account appropriately. (Service Establishment Fees)
-
In case of Death:
-
In case of Death:
In case of Death:
Upon the death of an account holder, if survivor is already on the account, he or she may call the office and take the deceased’s name off the account. If the survivor is not on the account, he or she may mail, fax or bring a copy of the death certificate into the office and request we remove deceased’s name and add him/her to the account. No fees are associated with the removal or addition of surviving spouse’s name to the account as long as documentation is provided. If a relative moves into the home, a new account will be established and fees assessed appropriately.
-
Closing an Account:
Closing an Account:
To close your Oro Valley Water Account, simply call the office between the hours of 8:00 AM and 5:00 PM and schedule the turn off, phone 520-229-5000. Please allow staff two days advance notice and provide a forwarding address for final billing. If a new account holder is moving into a property, the existing account will automatically be closed and final billed for that date if no closure request has been previously requested.
-
Account Authorization:
Due to confidentiality issues, Oro Valley Water Utility will not discuss an account with persons not on the account. If an account holder would like to authorize others to discuss an account on his/her behalf or add a person to the account, they may do so by making the authorization/request in writing. Mailing address: 11000 N. La Cañada Drive, Oro Valley, AZ 85737. Property management companies may discuss accounts on behalf of customers only if there is authorization by the account holder in the customer’s file. Oro Valley Water Utility does accept payments from third party payers but will not share any account information with the payer unless he/she is authorized by account holder.
Account Authorization:
-
Landlord Agreements:
Landlord Agreements allow Oro Valley Water Utility to automatically put an account back into the landlord’s name when the tenant closes an account. All applicable fees will be assessed; currently the only fee for re-establishment of service on a Landlord account is the sewer establishment fee. If a tenant moves out and does not pay his/her bill, the Landlord Agreement renders the landlord responsible for the tenant’s unpaid balance.