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Customer Services

Water Utility Logo Customer Service personnel include Customer Service Representatives and Utility Operators. This staff is responsible for meter reading, maintaining the meters, billing and collection of payments and establishing service for over 18,474 customer connections serving a population of approximately 48,900. This includes both the customers within the Town boundaries and the Countryside area.

This site will provide you with many resources for checking your account balance and water usage history,  establishing service and avoiding delinquent turn-off of your water service. In addition, you will find information on the Pima County Sewer and Storm Water Utility fees that appear on your water bill.

Please call (520) 229-5000 to schedule closing or opening new accounts.    

Customer Service Reminder  

   Reminder clip art If you are going on vacation or planning to be away for an extended period of time, please provide the Water Utility with an emergency contact telephone number or an email address for emergency contact. A few minutes now could save thousand's of gallons of water usage and the costs associated with a leak in the future. Please help us help you.

Customer Service                                                                 Contact #             Email                                    
Maryann Jacob, Customer Service Representative                 520-229-5020 mjacob@orovalleyaz.gov
Mary Miller, Customer Service Representative 520-229-5018 mamiller@orovalleyaz.gov
Lorena Vargas, Customer Service Representative 520-229-5022 lvargas@orovalleyaz.gov
Susan Shelton, Customer Service Representative 520-229-5021 sshelton@orovalleyaz.gov
Carolyn Schneider, Customer Service Supervisor     520-229-5012 cschneider@orovalleyaz.gov

Location:

Oro Valley Water Utility
11000 N. La Canada Drive
Oro Valley, AZ 85737
Office (520) 229-5000
Fax    (520) 229-5029

 

Hours:

Monday - Friday, 8:00 a.m. to 5:00 p.m.