Performance Standards

The Building Safety Department has set performance goals establishing a maximum number of days for staff time used in the issuance of building permits on all model home and custom home building permits. The goal is to perform planning/zoning review, engineering review and building codes plan review and to issue a building permit on these projects within an established time. Established times count the number of business days that Town staff is in possession of the permit application and plans and does not include the time the plans are in the possession of the applicant.

The Departments performance goals are (all times listed are business days):

• Complete all reviews on model home permits within 7 working days 90% of the time.
• Complete plan review of minor residential remodel projects and additions in 7 days, 90% of the time. 
• Complete initial plan review on new custom homes within 20 business days 90% of the time.
• Respond to inspection requests within 24 hours of receiving the request (excluding weekends & holidays), 90% of the time.
• Once approved by Building Safety, Planning & Zoning,  Public Works, Fire Department and Oro Valley Water, the Building Safety Department will process permits for issuance within 24 hours, 90% of the time.
• Post the results of building inspections conducted within 24 hours of the inspection being performed, 90% of the time.